Welcome to the AngelSense Support Center

AngelCall

AngelCall Request (GPS 1)

AngelCall Request is a setting allowing the child to press the buttons on the device to request a call from you!         

Disabling Voice Features during school hours

The Listen-In feature can be automatically disabled during school hours...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Voice minutes

Guidance on the minutes used for Listen-In and AngelCall...

AngelCall and AngelCall Request Settings (GPS 1)

Note: GPS 2 guidance is available here  AngelCall includes a rich set of options to control the experience when you call, to adjust to

AngelCall (GPS 2)

Talk to your child at any time, without them needing to “pick up” or click anything!

School Dashboard Overview

The School Dashboard gives School Guardian(s) the option to update the Listen-In Schedule, receive notifications, and have access to the child's Timeline during school hours...

Buying Voice minutes

Minutes can be purchased in the app via the Payment & Billing section under Voice Balance...

Enabling Voice Features for an emergency when disabled at school

You can enable the Listen-In feature for an emergency from the app's main Menu by clicking Settings and "Listen-In Schedule"...

Add School Guardian

If school requires disabling Listen-In during school hours, you can add a School Guardian...

School Schedule Overview

Guidance on the Listen-In Schedule used to disable Listen-In during school hours...

Authorize for Calling the device

Authorize who can call the device from your app's main Menu by clicking Settings and "Guardians"...

Edit the School Schedule

You can edit the times the Listen-In feature is automatically disabled during school hours if needed...

Recording

The AngelSense devices do not record...

AngelCall (GPS 1)

You can talk to your child at any time, without them needing to “pick up” or click anything! In addition to all the AngelSense features you

Alarm (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  The alarm feature is designed to help you locate your child when nearby in a

School Schedule Notifications

Listen-In Notification options...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

AngelCall Settings (GPS 2)

Configure AngelCall Settings from your app's main Menu by clicking on Settings and General...

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)...

Edit School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...

Calling device causing missing transit

On the GPS 1, the device cannot transmit GPS data when using Listen-In...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

Delete School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...