Welcome to the AngelSense Support Center

AngelCall

Disabling Voice Features during school hours

The Listen-In feature can be automatically disabled during school hours...

Voice minutes

Guidance on the minutes used for Listen-In and AngelCall...

Why is my call not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Call Request (GPS 1)

Call Request is a setting allowing the child to press the buttons on the device to request a call from you!           

School Dashboard Overview

The School Dashboard gives School Guardian(s) the option to update the Listen-In Schedule, receive notifications, and have access to the child's Timeline during school hours...

Buying Voice minutes

Minutes can be purchased in the app via the Payment & Billing section under Voice Balance...

Add School Guardian

If school requires disabling Listen-In during school hours, you can add a School Guardian...

Authorize for Calling the device

Authorize who can call the device from your app's main Menu by clicking Settings and "Guardians"...

2-Way Voice (GPS 2)

Talk to your child at any time, without them needing to “pick up” or click anything!

2-Way Voice (GPS 1)

You can talk to your child at any time, without them needing to “pick up” or click anything! In addition to all the AngelSense features you

2-Way Voice and Call Request Settings (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  2-Way Voice (AngelCall) includes a rich set of options to control the

Recording

The AngelSense devices do not record...

School Schedule Overview

Guidance on the Listen-In Schedule used to disable Listen-In during school hours...

Enabling Voice Features for an emergency when disabled at school

You can enable the Listen-In feature for an emergency from the app's main Menu by clicking Settings and "Listen-In Schedule"...

School Schedule Notifications

Listen-In Notification options...

Alarm (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  The alarm feature is designed to help you locate your child when nearby in a

2-Way Voice Settings (GPS 2)

Configure AngelCall Settings from your app's main Menu by clicking on Settings and General...

Edit the School Schedule

You can edit the times the Listen-In feature is automatically disabled during school hours if needed...

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

2-Way Voice going through as 1-Way Voice

AngelCall can go through as Listen-In due to poor cellular reception...

Edit School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...

Calling device causing missing transit

On the GPS 1, the device cannot transmit GPS data when using Listen-In...

Delete School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...