Welcome to the AngelSense Support Center

Empty Timeline with GPS 2

Note: GPS 1 (AT&T device) guidance is available here

To start showing the device location in the app charge your device,turn it on, and take it outside. 

If you still do not see the device location in your app it is likely due to poor cellular coverage. AngelSense supports Verizon and AT&T. Contact AngelSense to receive the device that best suits your area. 

See detailed instructions below.

Charge by a window:

  • Connect the device to the charger. A full charge takes two hours.
  • If the device is on you will get an audible message saying "Device is charging", otherwise turn it on
  • If there is no cellular coverage the audible message would be "Device is charging, there is no cellular reception". In such case the app would not be updating. Take the device outdoors to check if cellular reception improves.
  • GPS is ineffective indoors but typically after some time by a window it will identify your home. You can see the status of the GPS reception in the status bar of the app
Take the device outdoors to see it in action:
  1. You should be able to see your route on the map.
  2. If the app is not updating, it is likely due to poor cellular reception. Contact us and we will gladly replace your device with one that best suits your area.
  3. Make sure the device is outdoors or near a window for proper GPS reception.


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