Welcome to the AngelSense Support Center

All Devices

Comparison of AngelSense devices

A comparison of the two AngelSense GPS tracker devices to choose from...

Turning on / restarting the device (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  When connecting the device to the charger it is turned on automatically.

Warranty

Description of the Warranty on AngelSense devices...

Choosing a cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device...

Do you offer a bracelet?

Guidance on why bracelets are currently not the best option for tracking your child...

Device is not charging

Charge the device, turn it on, and take it out with you in transit...

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life...

Device status (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  At the bottom of the browser window is a permanent status bar. It does not

Restart or Shutdown Device Remotely (GPS 2)

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  Instances when a Restart may be needed: 

Battery life (GPS 1)

Average battery life of the GPS 1 device...

Recording

The AngelSense devices do not record...

Using Listen-In (GPS 2)

Guidance on how to use the Listen-In feature...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Device Size and Weight (GPS 2)

Note: GPS 1 Guidance (AT&T ) is available here     Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.99

Device is on indication (GPS 1)

Guidance on how to determine if your device is powered on...

Device Buttons (GPS 1)

Guidance on the device's buttons...

Do you offer a smaller device?

Since AngelSense is device agnostic, our analytics and application can work with different devices. We keep monitoring the market for new products,

Alarm (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  The alarm feature is designed to help you locate your child when nearby in a

Waterproof

Water projected against the device has no harmful effect. Device should not be submerged in water...

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage...

GPS accuracy

Guidance on the accuracy of GPS...

Charging and Turning On the Device

Guidance on charging the GPS 1 device...

Selecting your Device

GPS 1 is our recommended device, due to its smaller size and weight.   If you prefer our GPS 2 device, you can select it online, immediately after

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables  

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Can we use the device on the beach?

Guidance on using the device at the beach...

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information...

*BETA* Detailed Location History

*Currently in Beta Testing!* The Detailed Location History gives you a look into where your child was when at a named location. There is no limit on the

Charging indication (GPS 2)

Guidance on how to verify if your device is charging...

Do we receive a new and unused device?

We configure and test the Guardian GPS tracker before shipping...

Can the device get stolen or lost?

Guidance on concealing the device...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

Will the device handle falls and jumps of the child

The device will not be damaged by typical falls or jumps...  

Timeline pictures

The pictures are taken from Google Street View according to the location information...