Welcome to the AngelSense Support Center

All Devices

Comparison of the AngelSense devices

A comparison of the two AngelSense GPS tracker devices to choose from...

Turning on / restarting the device

Plug into the charger and press the power button until the device vibrates and turns on...

Preserving battery life

Guidance on ways to preserve battery life...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit...

Is the device waterproof?

Water projected against the device has no harmful effect. Device should not be submerged in water...

Device is on indication

Guidance on how to determine if your device is powered on...

Using Listen-In

Guidance on how to use the Listen-In feature...

Choosing a cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device...

Device is not charging

Charge the device, turn it on, and take it out with you in transit...

Battery life

Average battery life of the GPS 2 device...

Charging the device

Plug in the charger and wait for the audible message "Device is charging"...

Warranty

Description of the Warranty on AngelSense devices...

Restart or Shutdown GPS 2 Device Remotely

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher. 

Do you offer a bracelet?

Guidance on why bracelets are currently not the best option for tracking your child...

Device Size and Weight

Note: GPS 1 Guidance (AT&T or T-Mobile) is available here   Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.

Do you offer a smaller device?

Since AngelSense is device agnostic, our analytics and application can work with different devices. We keep monitoring the market for new products,

Device status

Overview of the status bar in the app...

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information...

Recording

The AngelSense devices do not record...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Charging indication

Guidance on how to verify if your device is charging...

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage...

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables  

GPS accuracy

Guidance on the accuracy of GPS...

Do we receive a new and unused device?

We configure and test the Guardian GPS tracker before shipping...

Device Buttons

Guidance on the device's buttons...

Can we use the device on the beach?

Guidance on using the device at the beach...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

Can the device get stolen or lost?

Guidance on concealing the device...

Timeline pictures

The pictures are taken from Google Street View according to the location information...

Will the device handle falls and jumps of the child

The device will not be damaged by typical falls or jumps...