Welcome to the AngelSense Support Center

All Devices

Comparison of the AngelSense devices

A comparison of the two AngelSense GPS tracker devices to choose from...

Turning on / restarting the device

Plug into the charger and press the power button until the device vibrates and turns on...

Battery life

Average battery life of the GPS 2 device...

Device is on indication

Guidance on how to determine if your device is powered on...

Choosing a cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit...

Restart or Shutdown GPS 2 Device Remotely

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher. 

Preserving battery life

Guidance on ways to preserve battery life...

Warranty

Description of the Warranty on AngelSense devices...

Device status

Overview of the status bar in the app...

Using Listen-In

Guidance on how to use the Listen-In feature...

Recording

The AngelSense devices do not record...

Wearing accessories

Wearing accessories and some of the different options they allow... 

Is the device waterproof?

Water projected against the device has no harmful effect. Device should not be submerged in water...

Charging the device

Plug in the charger and wait for the audible message "Device is charging"...

Device Size and Weight (GPS 2)

Note: GPS 1 Guidance (AT&T or T-Mobile) is available here   Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.

Device is not charging

Charge the device, turn it on, and take it out with you in transit...

Do you offer a bracelet?

Guidance on why bracelets are currently not the best option for tracking your child...

Do you offer a smaller device?

Since AngelSense is device agnostic, our analytics and application can work with different devices. We keep monitoring the market for new products,

GPS accuracy

Guidance on the accuracy of GPS...

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage...

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information...

Charging indication

Guidance on how to verify if your device is charging...

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables  

Can we use the device on the beach?

Guidance on using the device at the beach...

Timeline pictures

The pictures are taken from Google Street View according to the location information...

Do we receive a new and unused device?

We configure and test the Guardian GPS tracker before shipping...

Device Buttons

Guidance on the device's buttons...

Can the device get stolen or lost?

Guidance on concealing the device...

Will the device handle falls and jumps of the child

The device will not be damaged by typical falls or jumps...