App and Notifications
COMING SOON! We will be updating our app soon with mobile notifications! (also called push notifications) A mobile notification is a message that pops up
Download the app: On mobile iOS or Android devices download the AngelSense app and run it. On all other platforms, open your internet browser and
There are different ways to allow your mobile notifications depending your Android version and phone. (typically Android 6.0) Settings --->
You should automatically receive a popup on your iPhone asking for permission to allow mobile notifications, please press "Allow".
The first Guardian (the one who bought the AngelSense service) is the Primary Guardian and is the one who can add and configure other Guardians. We do not
As an AngelSense Guardian, you can configure how you wish to receive arrival and departure notifications within the app itself. 1. Select "
No, your child's information is protected. Access to the AngelSense app is encrypted and possible only through valid user and password. The Guardian
The AngelSense system has sophisticated algorithms to filter out false GPS readings given by GPS. GPS is limited indoors, regardless of AngelSense, and we
Some schools require that parents disable the Listen-In feature during school hours due to privacy concerns. To make sure our children are allowed to use
What kind of device do you have? AngelSense Guardian GPS 1 AngelSense Guardian GPS 2
The "Location via Text" feature sends a command to the AngelSense device via text message that tells it to text you with the GPS coordinates of
The SOS/Call Feature is currently in beta testing as another advanced tool to help protect and find a lost child. Not all AngelSense users have this
Each Guardian can update their phone numbers after logging in with their personal username and password. 1. Select "Settings" from the
The AngelSense Guardian app runs on iOS and Android and can be downloaded from Apple’s App Store and Google Play and can run on any modern
Here are the links to download the app: Apple's App Store / iOSGoogle Play / AndroidSome old phones cannot run the app. On such phones you can run the
If you have more than one child with an AngelSense device you have the option to switch between them to view their separate schedules from within the
You can switch to the annual billing plan that provides a discount equivalent to 2 months of service right from your AngelSense app menu! NOTE:
Initially, the Primary Guardian is the person who purchased and it is associated with the email address used to purchase. There can be as many Primary
As an AngelSense School Guardian, if given access to notifications by the Primary Guardian, you can configure how you wish to receive notifications from
To change your password: 1. Select the Menu icon at the top left of the schedule list 2. Select My Account and select the Change Password option.
You can update your payment method anytime: NOTE: This new feature is currently only available from your Web App at app.angelsense.com. We will
The GPS location of the AngelSense device will update the AngelSense App at different intervals depending on the location or activity. Runner Mode:
Departure notifications are delayed by a few minutes to minimize false alerts. You can reduce the delay by applying Early Warning Mode. In case of
Generally when we see white screen issues it is due to inadequate cell or wifi for the app to load. We suggest the following steps to try and get it to
Tap the Forgot Password button on the Login screen and enter your registration email. AngelSense will send a temporary password to your email. The
The AngelSense system offers notifications in the form of SMS and/or Email, all configurable through the app settings. We will be updating our app soon
COMING SOON! Note: This new feature will be available soon in your AngelSense web app at app.angelsense.com The ETA feature shows the
Indoors GPS typically has no reception. This normally does not impact the app, since AngelSense smart analytics "understand" the child has not
Enabling AngelSense Early Warning Mode for a named place enables early warning exit alerts that have a shorter delay but a higher rate
In order to add a Primary Guardian: 1. Go to your Menu and select Settings and then Guardians 2. You will see your Guardians listed at the
When your device has no GPS signal it will show this red circle to indicate this. The red circle is not the size of the radius that you have set for this
The Primary Guardian can edit or delete a Guardian directly from within the AngelSense app. 1. Go to the Menu 2. Select "
When you click on a location in the AngelSense Timeline it will bring up the Google Map image of that location. For Satellite view click on "
Here is some guidance if you are getting a popup in your app regarding having "Recurring Payment Failure" NOTE: This new feature is currently
What kind of AngelSense device do you have? AngelSense Guardian GPS 1 AngelSense Guardian GPS 2 Related:
When a child stays in a place that is part of the child’s routine, such as school, departure time is often predictable. The parents can now set a
iPhone/iPad: Double-press the Home button to open the list of recently opened applications.Scroll to the left and right to find the app you want to
As an AngelSense Guardian, you have the ability to edit or change the Angel name (device wearer). 1. Select "Settings" from the
You can logout by selecting the menu icon at the top left of the app, afterwards select "sign out" from the pop up menu. This terminates the