Welcome to the AngelSense Support Center

App and Notifications

Logging into the app

Login using your user name (your registration email) and password...

Remote App and Device Software Update (GPS2)

An important remote device software update is being rolled out to all users. It will enable deployment of future new features and some fixes. 1.

Installing the app

Guidance on downloading the app...

Remote App and Device Software Update (GPS 1)

An important remote device software update is being rolled out to all users. It enables AngelCall and Alarm features for all GPS 1 devices and

Can other people see where my child is?

The AngelSense app is encrypted and can only be accessed with valid user and password...

Adding Guardians (users)

You can add a Guardian from your app's main Menu by clicking "Settings" and "Guardians"...

Enabling Listen-In for an emergency when disabled at school

You can enable the Listen-In feature for an emergency from the app's main Menu by clicking Settings and "Listen-In Schedule"...

Selecting Angel - Multiple Devices, One App

To view multiple Angels, click on the Menu and "Select Angel"...

Add School Guardian

If school requires disabling Listen-In during school hours, you can add a School Guardian...

Update Payment Info

You can update your payment info from the app's main Menu by clicking "My Account and "Payment & Billing"... 

Device status (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  At the bottom of the browser window is a permanent status bar. It does not

Location update frequency

The GPS location of the AngelSense device will update the AngelSense App at different intervals depending on the location or activity...

Configuring arrival/departure notifications

Configure your arrival/departure notifications the app's main Menu by clicking "Settings" ...

What is a Primary Guardian?

Primary Guardians have access to Payment & Billing...

Mobile Notifications on iPhone

Allowing and accessing mobile notifications on your iPhone...

Listen-In Notifications

Listen-In Notification options...

Which devices can run the app?

The AngelSense Guardian app runs on iOS and Android...

Notification types

Guidance on the types of notifications...

Mobile Notifications on Android

Allowing mobile notifications on Android...

Location via text

You can access Location via Text from the app's main Menu by clicking Help and "Location Via Text"...

"Early Warning Mode" Overview

Early Warning Mode relaxes the system filtering so that you get faster notifications of exits...

Mobile Notifications

We have upgraded our notifications from text messages to mobile app notifications!...

App not loading

Suggested steps to help resolve issues of the app not loading...

Enabling "Early Warning Mode" for a place

Enable Early Warning Mode by clicking on the location in the Timeline and clicking the pencil icon...

Adding Primary Guardians

You can add a Primary Guardian from your app's main Menu by clicking "Settings" and "Guardian" and giving access to "Payment & Billing, Guardians & First Responders Management"...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

My Location

Use "My Location" to get a sense for your proximity to your child...

Updating your phone number

You can update your phone number from the app's main Menu by clicking "Settings" and "General"...  

Editing and Deleting Guardians

You can edit Guardians from the app's main Menu by clicking Settings and "Guardians"...

Forgot password

Use the "Forgot Password" option on the Login screen to get a temporary password...

Switch to Annual Billing

Switch to Annual Billing from your app's main Menu by clicking "My Account" and then "Payment & Billing" 

Adding a First Responder

You can add a First Responder from your app's main Menu by clicking "Settings" and "First Responders"...

Force Close Apps

Guidance on how to Force Close apps to resolve issues...

Adding local police as a First Responder

You can add a First Responder from your app's main Menu by clicking "Settings" and "First Responders"...

Map Views

Using Satellite view from Google Maps on your Timeline locations...

Changing password

You can change your password from your Menu by clicking on "My Account" and "Change Password"...

How do I update reminder notifications? (GPS 2)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

*BETA* What are the AngelCall notifications? (GPS 1)

AngelCall Request is a setting allowing the child to press the buttons on the device to request a call from you!  The Guardian can set up the

"No GPS" explained

Indoors GPS typically has no reception. AngelSense smart analytics "understand" the child has not left that place and it is likely that the child is still indoors in that place.

The gray circle when no GPS

The gray circle indicates that the device does not currently have GPS signal...

Editing and deleting First Responders

You can edit First Responders from the app's main Menu by clicking Settings and "First Responders"...

Late Departure Notification

Set a late departure notification for whenever the child does not depart by the designated time...

Logout (Sign Out)

You can logout from the app's main Menu and clicking "Sign Out"...

Update email address

You can update your email address from the app's main Menu by clicking Settings and "General"...

School Guardian: Configuring Notifications

School Guardians can configure how they receive notifications from their app's main Menu...

ETA Feature

Estimated time that your child should be arriving...

What are the reminder notifications? (GPS 1)

Guidance on reminder notifications...

Delete School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...

Edit School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...

Changing Angel name

You can change the Angel's name (wearer) from your app's main Menu by clicking "Settings" and "General"...

Resolving Payment Failure

Guidance on resolving your payment failures...