Welcome to the AngelSense Support Center

App and Notifications

Logging into the app

Login using your user name (your registration email) and password...

App not loading

Suggested steps to help resolve issues of the app not loading...

Can other people see where my child is?

The AngelSense app is encrypted and can only be accessed with valid user and password...

Selecting Angel - Two Devices, One App

To view multiple Angels, click on the Menu and "Select Angel"...

What is a Primary Guardian?

Primary Guardians have access to Payment & Billing...

Device status

Overview of the status bar in the app...

Adding guardians (users)

You can add a Guardian from your app's main Menu by clicking "Settings" and "Guardians"...

Changing password

You can change your password from your Menu by clicking on "My Account" and "Change Password"...

Which devices can run the app?

The AngelSense Guardian app runs on iOS and Android...

Forgot password

Use the "Forgot Password" option on the Login screen to get a temporary password...

Configuring arrival/departure notifications

Configure your arrival/departure notifications the app's main Menu by clicking "Settings" ...

Installing the app

Guidance on downloading the app...

Update Payment Info

You can update your payment info from the app's main Menu by clicking "My Account and "Payment & Billing"... 

*NEW* Mobile Notifications (upgraded from text)

We have upgraded our notifications from text messages to mobile app notifications!...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

"Early Warning Mode" Overview

Early Warning Mode relaxes the system filtering so that you get faster notifications of exits...

Mobile Notifications on iPhone

Allowing and accessing mobile notifications on your iPhone...

*NEW* Switch to Annual Billing

Switch to Annual Billing from your app's main Menu by clicking "My Account" and then "Payment & Billing" 

Notification types

Guidance on the types of notifications...

Location update frequency

The GPS location of the AngelSense device will update the AngelSense App at different intervals depending on the location or activity...

How do I use the Alarm feature on the GPS 1? (beta testing)

Guidance on using the Alarm feature that is in BETA testing on the GPS 1 device...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Listen-In Notifications

Listen-In Notification options...

Location via text

You can access Location via Text from the app's main Menu by clicking Help and "Location Via Text"...

Force Close Apps

Guidance on how to Force Close apps to resolve issues...

Mobile Notifications on Android

Allowing mobile notifications on Android...

Editing and Deleting Guardians

You can edit Guardians from the app's main Menu by clicking Settings and "Guardians"...

Updating your phone number

You can update your phone number from the app's main Menu by clicking "Settings" and "General"...  

Enabling "Early Warning Mode" for a place

Enable Early Warning Mode by clicking on the location in the Timeline and clicking the pencil icon...

Update email address

You can update your email address from the app's main Menu by clicking Settings and "General"...

Logout (Sign Out)

You can logout from the app's main Menu and clicking "Sign Out"...

Adding Primary Guardians

You can add a Primary Guardian from your app's main Menu by clicking "Settings" and "Guardian" and giving access to "Payment & Billing, Guardians & First Responders Management"...

Satellite map view

Using Satellite view from Google Maps on your Timeline locations...

*NEW* ETA Feature

Estimated time that your child should be arriving...

How do I update reminder notifications?

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

Resolving Payment Failure

Guidance on resolving your payment failures...

Changing Angel name

You can change the Angel's name (wearer) from your app's main Menu by clicking "Settings" and "General"...

The gray circle when no GPS

The gray circle indicates that the device does not currently have GPS signal...

"No GPS" explained

Indoors GPS typically has no reception. AngelSense smart analytics "understand" the child has not left that place and it is likely that the child is still indoors in that place.

What are the reminder notifications?

Guidance on reminder notifications...

School Guardian: Configuring Notifications

School Guardians can configure how they receive notifications from their app's main Menu...

Late Departure Notification

Set a late departure notification for whenever the child does not depart by the designated time...