App and Notifications

Remote Device Software Update Aug 19-21, 2017

An important remote device software update is planned for this weekend, Saturday-Monday, Aug 19-21, 2017. It will include new features and some

Logging into the app

Login using your user name (your registration email) and password...

Can other people see where my child is?

The AngelSense app is encrypted and can only be accessed with valid user and password...

Installing the app

Guidance on downloading the app...

Selecting Angel - Two Devices, One App

To view multiple Angels, click on the Menu and "Select Angel"...

Adding guardians (users)

You can add a Guardian from your app's main Menu by clicking "Settings" and "Guardians"...

*NEW* Mobile Notifications (upgraded from text)

We have upgraded our notifications from text messages to mobile app notifications!...

Configuring arrival/departure notifications

Configure your arrival/departure notifications the app's main Menu by clicking "Settings" and "General"...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

What is a Primary Guardian?

Primary Guardians have access to Payment & Billing...

Location via text

You can access Location via Text from the app's main Menu by clicking Help and "Location Via Text"...

Which devices can run the app?

The AngelSense Guardian app runs on iOS and Android...

"Early Warning Mode" Overview

Early Warning Mode relaxes the system filtering so that you get faster notifications of exits...

Location update frequency

The GPS location of the AngelSense device will update the AngelSense App at different intervals depending on the location or activity...

How do I use the Alarm feature on the GPS 1? (beta testing)

Guidance on using the Alarm feature that is in BETA testing on the GPS 1 device...

Updating your phone number

You can update your phone number from the app's main Menu by clicking "Settings" and "General"...  

Mobile Notifications on Android

Allowing mobile notifications on Android...

Notification types

Guidance on the types of notifications...

Adding Primary Guardians

You can add a Primary Guardian from your app's main Menu by clicking "Settings" and "Guardian" and giving access to "Payment & Billing, Guardians & First Responders Management"...

Editing and Deleting Guardians

You can edit Guardians from the app's main Menu by clicking Settings and "Guardians"...

Mobile Notifications on iPhone

Allowing and accessing mobile notifications on your iPhone...

Update email address

You can update your email address from the app's main Menu by clicking Settings and "General"...

Update Payment Info

You can update your payment info from the app's main Menu by clicking "My Account and "Payment & Billing"... 

Enabling "Early Warning Mode" for a place

Enable Early Warning Mode by clicking on the location in the Timeline and clicking the pencil icon...

Changing password

You can change your password from your Menu by clicking on "My Account" and "Change Password"...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General...

*NEW* ETA Feature

Estimated time that your child should be arriving...

Listen-In Notifications

Listen-In Notification options...

Forgot password

Use the "Forgot Password" option on the Login screen to get a temporary password...

*NEW* Switch to Annual Billing

Switch to Annual Billing from your app's main Menu by clicking "My Account" and then "Payment & Billing" 

App not loading

Suggested steps to help resolve issues of the app not loading...

Satellite map view

Using Satellite view from Google Maps on your Timeline locations...

Changing Angel name

You can change the Angel's name (wearer) from your app's main Menu by clicking "Settings" and "General"...

School Guardian: Configuring Notifications

School Guardians can configure how they receive notifications from their app's main Menu...

Late Departure Notification

Set a late departure notification for whenever the child does not depart by the designated time...

Resolving Payment Failure

Guidance on resolving your payment failures...

Force Close Apps

Guidance on how to Force Close apps to resolve issues...

How do I update reminder notifications?

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

The red circle when no GPS

The red circle indicates that the device does not currently have GPS signal...

"No GPS" explained

Indoors GPS typically has no reception. AngelSense smart analytics "understand" the child has not left that place and it is likely that the child is still indoors in that place.

Logout (Sign Out)

You can logout from the app's main Menu and clicking "Sign Out"...

What are the reminder notifications?

Guidance on reminder notifications...