Welcome to the AngelSense Support Center

App and Notifications

Logging into the app

Login using your user name (your registration email) and password...

Device status (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  At the bottom of the browser window is a permanent status bar. It does not

Installing the app

Guidance on downloading the app...

Enabling Voice Features for an emergency when disabled at school

You can enable the Listen-In feature for an emergency from the app's main Menu by clicking Settings and "Listen-In Schedule"...

Adding Guardians (users)

You can add a Guardian from your app's main Menu by clicking "Settings" and "Guardians"...

Add School Guardian

If school requires disabling Listen-In during school hours, you can add a School Guardian...

Update Payment Info

You can update your payment info from the app's main Menu by clicking "My Account and "Payment & Billing"... 

"Early Warning Mode" Overview

Early Warning Mode relaxes the system filtering so that you get faster notifications of exits...

Configuring arrival/departure notifications

Configure your arrival/departure notifications the app's main Menu by clicking "Settings" ...

My Location

Use "My Location" to get a sense for your proximity to your child...

Listen-In Notifications

Listen-In Notification options...

Location via text

You can access Location via Text from the app's main Menu by clicking Help and "Location Via Text"...

Location update frequency

The GPS location of the AngelSense device will update the AngelSense App at different intervals depending on the location or activity...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Remote App and Device Software Update (GPS2)

An important remote device software update is being rolled out to all users. It will enable deployment of future new features and some fixes. 1.

App not loading

Suggested steps to help resolve issues of the app not loading...

Selecting Angel - Multiple Devices, One App

To view multiple Angels, click on the Menu and "Select Angel"...

What is a Primary Guardian?

Primary Guardians have access to Payment & Billing...

Changing password

You can change your password from your Menu by clicking on "My Account" and "Change Password"...

Can other people see where my child is?

The AngelSense app is encrypted and can only be accessed with valid user and password...

Updating your phone number

You can update your phone number from the app's main Menu by clicking "Settings" and "General"...  

Mobile Notifications

We have upgraded our notifications from text messages to mobile app notifications!...

Adding a First Responder

You can add a First Responder from your app's main Menu by clicking "Settings" and "First Responders"...

Which devices can run the app?

The AngelSense Guardian app runs on iOS and Android...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

Share Live Location

*COMING SOON!* This feature was developed based on real-life situations in which parents needed to share their child's location quickly with Search

Notification types

Guidance on the types of notifications...

Adding Primary Guardians

You can add a Primary Guardian from your app's main Menu by clicking "Settings" and "Guardian" and giving access to "Payment & Billing, Guardians & First Responders Management"...

Force Close Apps

Guidance on how to Force Close apps to resolve issues...

What are the AngelCall notifications? (GPS 1)

AngelCall Request is a setting allowing the child to press the buttons on the device to request a call from you!  The Guardian can set up the

School Guardian: Configuring Notifications

School Guardians can configure how they receive notifications from their app's main Menu...

Mobile Notifications on iPhone

Allowing and accessing mobile notifications on your iPhone...

Switch to Annual Billing

Switch to Annual Billing from your app's main Menu by clicking "My Account" and then "Payment & Billing" 

Enabling "Early Warning Mode" for a place

Enable Early Warning Mode by clicking on the location in the Timeline and clicking the pencil icon...

Logout (Sign Out)

You can logout from the app's main Menu and clicking "Sign Out"...

Forgot password

Use the "Forgot Password" option on the Login screen to get a temporary password...

Map Views

Using Satellite view from Google Maps on your Timeline locations...

Remote App and Device Software Update (GPS 1)

An important remote device software update is being rolled out to all users. It enables AngelCall and Alarm features for all GPS 1 devices and

Editing and Deleting Guardians

You can edit Guardians from the app's main Menu by clicking Settings and "Guardians"...

Mobile Notifications on Android

Allowing mobile notifications on Android...

Adding local police as a First Responder

You can add a First Responder from your app's main Menu by clicking "Settings" and "First Responders"...

Delete School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...

"No GPS" explained

Indoors GPS typically has no reception. AngelSense smart analytics "understand" the child has not left that place and it is likely that the child is still indoors in that place.

Editing and deleting First Responders

You can edit First Responders from the app's main Menu by clicking Settings and "First Responders"...

Edit School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...

How do I update reminder notifications? (GPS 2)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

Update email address

You can update your email address from the app's main Menu by clicking Settings and "General"...

The gray circle when no GPS

The gray circle indicates that the device does not currently have GPS signal...

ETA Feature

Estimated time that your child should be arriving...

Resolving Payment Failure

Guidance on resolving your payment failures...

Late Departure Notification

Set a late departure notification for whenever the child does not depart by the designated time...

Changing Angel name

You can change the Angel's name (wearer) from your app's main Menu by clicking "Settings" and "General"...

What are the reminder notifications? (GPS 1)

Guidance on reminder notifications...