FAQ

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Remote Device Software Update Aug 19-21, 2017

An important remote device software update is planned for this weekend, Saturday-Monday, Aug 19-21, 2017. It will include new features and some

Logging into the app

Login using your user name (your registration email) and password...

Editing place boundaries

Edit place borders by clicking on the location in the Timeline...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit...

Why is my Listen-In or AngelCall not coming through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Preserving battery life

Guidance on ways to preserve battery life...

Adding guardians (users)

You can add a Guardian from your app's main Menu by clicking "Settings" and "Guardians"...

Battery life

Average battery life of the GPS 2 device...

Empty timeline

Charge your device, turn it on, and take it outside...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

Ultimate Back to School Checklist Campaign

We created the Ultimate Back to School Checklist so you can stay calm & organized, and enjoy peace of mind all year long with AngelSense.

Login Issues

Guidance for issues with logging in...

Device picture

AngelSense Guardian GPS 1: AngelSense Guardian GPS 2:    

How to Transfer Account

Guidance on how to Transfer your existing device and service agreement to a new user...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General...

What are the reminder notifications?

Guidance on reminder notifications...