FAQ

"No Communication" explained

See next an explanation of No Communication. If you conclude you need a device supporting a different cellular carrier, see here for more details on

Login

Download the app: On mobile iOS or Android devices download the AngelSense app and run it. On all other platforms, open your internet browser and

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations.     If you receive false exit alerts from a

Why is my Listen-In or AngelCall not coming through?

Listen-In is essentially a one-way phone call to the AngelSense GPS device. AngelCall is a two-way call to the AngelSense GPS device, available on

Adding guardians (users)

The first Guardian (the one who bought the AngelSense service) is the Primary Guardian and is the one who can add and configure other Guardians. We do not

Editing place borders

The AngelSense system will automatically identify places your child spends time at. If your child visits them regularly you should name them. The system

Activating a replacement device

What kind of device do you have? AngelSense Guardian GPS 1  AngelSense Guardian GPS 2   

Preserving battery life

What kind of device do you have?    AngelSense Guardian GPS 1      AngelSense Guardian GPS 2    

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts. You can reduce the delay by applying Early Warning Mode.   In case of

Login Issues

If you are having issues logging in please:  Verify you are typing in your email correctly Verify you are typing in your password correctly (it

Empty timeline

What kind of device do you have?    AngelSense Guardian GPS 1 AngelSense Guardian GPS 2                

What are the reminder notifications?

What kind of device do you have?    AngelSense Guardian GPS 1      AngelSense Guardian GPS 2