FAQ

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Logging into the app

Login using your user name (your registration email) and password...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit...

Editing place boundaries

Edit place borders by clicking on the location in the Timeline...

Preserving battery life

Guidance on ways to preserve battery life...

Adding guardians (users)

You can add a Guardian from your app's main Menu by clicking "Settings" and "Guardians"...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

Battery life

Average battery life of the GPS 2 device...

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes)  

Empty timeline

Charge your device, turn it on, and take it outside...

Login Issues

Guidance for issues with logging in...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General...

How to Transfer Account

Guidance on how to Transfer your existing device and service agreement to a new user...

What are the reminder notifications?

Guidance on reminder notifications...