Welcome to the AngelSense Support Center

Guardian GPS 1

Troubleshooting "No Communication" (GPS 1)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

The Belt (GPS 1)

Guidance on the Belt accessory for the GPS 1 device...

Device Buttons (GPS 1)

Guidance on the device's buttons...

Remote App and Device Software Update (GPS 1)

An important remote device software update is being rolled out to all users. It enables AngelCall and Alarm features for all GPS 1 devices and

Using Listen-In (GPS 1)

Guidance on how to use the Listen-In feature...

*BETA* AngelCall Request (GPS 1)

*Currently in Beta Testing on the GPS 1!* AngelCall Request allows your child to alert you when they need you at the click of a button! You will be able

Getting Started Step by Step

Download the app, login, charge the device, turn it on, and take it with you in transit...

Turning on / restarting the device (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  When connecting the device to the charger it is turned on automatically.

AngelCall (GPS 1)

You can talk to your child at any time, without them needing to “pick up” or click anything! In addition to all the AngelSense features you

Empty timeline (GPS 1)

Charge your device, turn it on, and take it outside...

*BETA* AngelCall and AngelCall Request Settings (GPS 1)

Note: GPS 2 guidance is available here  *AngelCall Request is currently in Beta Testing on the GPS 1!* AngelCall includes a rich

Device is on indication (GPS 1)

Guidance on how to determine if your device is powered on...

Alarm (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  The alarm feature is designed to help you locate your child when nearby in a

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life...

Advanced Troubleshooting Steps (GPS 1)

Advanced Troubleshooting guidance for your device...

Device Size and Weight (GPS 1)

Note: GPS 2 guidance is available here    In order to ensure high quality GPS reception and full day continuous 30-seconds GPS

The LED lights (GPS 1)

Guidance on the GPS 1 LED indicators...

Device status (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  At the bottom of the browser window is a permanent status bar. It does not

*BETA* Detailed Location History

*Currently in Beta Testing!* The Detailed Location History gives you a look into where your child was when at a named location. There is no limit on the

If your device gets submerged in water (GPS 1)

Steps to try to and salvage a device that has been submerged in water...

Charging and Turning On the Device

Guidance on charging the GPS 1 device...

Wearing accessories (GPS 1)

Wearing accessories and some of the different options they allow... 

How do I update reminder notifications? (GPS 1)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

Indoors Tracking (GPS 1)

Different tools to overcome indoor GPS limitations...

Waterproof

Water projected against the device has no harmful effect. Device should not be submerged in water...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Securing the device to clothing (GPS 1)

Guidance on attaching the device to clothes...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Battery life (GPS 1)

Average battery life of the GPS 1 device...

Charging indication (GPS 1)

Guidance on how to verify if your device is charging...

Refresh Device Remotely (GPS 1)

Note: GPS 2 guidance is available here  The GPS 1 device has the ability to be refreshed remotely from the app by a Primary Guardian.

*BETA* What are the AngelCall notifications? (GPS 1)

AngelCall Request is a setting allowing the child to press the buttons on the device to request a call from you!  The Guardian can set up the

Removing the battery (GPS 1)

Guidance on removing the battery from the device...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

LED lights in normal use (GPS 1)

When the device is operating properly and not charging, both LED lights should be off...

What are the reminder notifications? (GPS 1)

Guidance on reminder notifications...