Welcome to the AngelSense Support Center

Guardian GPS 1

Troubleshooting "No Communication" (GPS 1)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Turning on / restarting the device (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  When connecting the device to the charger it is turned on automatically.

The Belt (GPS 1)

Guidance on the Belt accessory for the GPS 1 device...

Using Listen-In (GPS 1)

Guidance on how to use the Listen-In feature...

Advanced Troubleshooting Steps (GPS 1)

Advanced Troubleshooting guidance for your device...

Getting Started Step by Step

Download the app, login, charge the device, turn it on, and take it with you in transit...

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life...

Device status (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  At the bottom of the browser window is a permanent status bar. It does not

Device is on indication (GPS 1)

Guidance on how to determine if your device is powered on...

Device Buttons (GPS 1)

Guidance on the device's buttons...

The LED lights (GPS 1)

Guidance on the GPS 1 LED indicators...

Charging indication (GPS 1)

Guidance on how to verify if your device is charging...

Battery life (GPS 1)

Average battery life of the GPS 1 device...

Empty timeline (GPS 1)

Charge your device, turn it on, and take it outside...

AngelCall (GPS 1)

You can talk to your child at any time, without them needing to “pick up” or click anything! In addition to all the AngelSense features you

Alarm (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  The alarm feature is designed to help you locate your child when nearby in a

*BETA* AngelCall Request (GPS 1)

*Currently in Beta Testing on the GPS 1!* AngelCall Request allows your child to alert you when they need you at the click of a button! You will be able

Device Size and Weight (GPS 1)

Note: GPS 2 guidance is available here    In order to ensure high quality GPS reception and full day continuous 30-seconds GPS

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

*BETA* AngelCall and AngelCall Request Settings (GPS 1)

Note: GPS 2 guidance is available here  AngelCall includes a rich set of options to control the experience when you call, to adjust to

*BETA* Detailed Location History

*Currently in Beta Testing!* The Detailed Location History gives you a look into where your child was when at a named location. There is no limit on the

Charging and Turning On the Device

Guidance on charging the GPS 1 device...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Indoors Tracking (GPS 1)

Different tools to overcome indoor GPS limitations...

Wearing accessories (GPS 1)

Wearing accessories and some of the different options they allow... 

If your device gets submerged in water (GPS 1)

Steps to try to and salvage a device that has been submerged in water...

Remote App and Device Software Update (GPS 1)

An important remote device software update is being rolled out to all users. It enables AngelCall and Alarm features for all GPS 1 devices and

Securing the device to clothing (GPS 1)

Guidance on attaching the device to clothes...

Removing the battery (GPS 1)

Guidance on removing the battery from the device...

Waterproof

Water projected against the device has no harmful effect. Device should not be submerged in water...

How do I update reminder notifications? (GPS 1)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

*BETA* What are the AngelCall notifications? (GPS 1)

AngelCall Request is a setting allowing the child to press the buttons on the device to request a call from you!  The Guardian can set up the

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

LED lights in normal use (GPS 1)

When the device is operating properly and not charging, both LED lights should be off...

What are the reminder notifications? (GPS 1)

Guidance on reminder notifications...