Welcome to the AngelSense Support Center

Guardian GPS 1

Troubleshooting "No Communication" (GPS 1)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

AngelCall

Talk to your child at any time, without them needing to “pick up” or click anything!

Turning on / restarting (GPS 1)

Note: GPS 2 guidance is available here  When connecting the device to the charger it is turned on automatically. You can also

The Belt (GPS 1)

Guidance on the Belt accessory for the GPS 1 device...

Device is on indication (GPS 1)

Guidance on how to determine if your device is powered on...

Using the Alarm and 2-Way Call features on the GPS 1 (beta testing)

Guidance on using the Alarm feature that is in BETA testing on the GPS 1 device...

Advanced Troubleshooting Steps (GPS 1)

Advanced Troubleshooting guidance for your device...

Device Size and Weight (GPS 1)

Note: GPS 2 guidance is available here    In order to ensure high quality GPS reception and full day continuous 30-seconds GPS

If your device gets submerged in water (GPS 1)

Steps to try to and salvage a device that has been submerged in water...

The LED lights (GPS 1)

Guidance on the GPS 1 LED indicators...

AngelCall on GPS 2 vs Alarm on GPS 1

Comparison of Alarm feature on GPS 1 and GPS 2...

Empty timeline (GPS 1)

Charge your device, turn it on, and take it outside...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life...

Getting Started (GPS 1)

Download the app, login, charge the device, turn it on, and take it with you in transit...

Device status (GPS 1)

Note: GPS 2 guidance is available here  At the bottom of the browser window is a permanent status bar. It does not change when moving

Is the device waterproof? (GPS 1)

Water projected against the device has no harmful effect. Device should not be submerged in water...

*COMING SOON* AngelCall and AngelCall Request Settings (GPS 1)

Note: GPS 2 guidance is available here    COMING SOON TO GPS 1! AngelCall includes a rich set of options to control the

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Securing the device to clothing (GPS 1)

Guidance on attaching the device to clothes...

*COMING SOON* AngelCall Request (GPS 1)

AngelCall Request is COMING SOON to the GPS 1!   This allows your child to alert you when they need you at the click of a button! You will be able to

*COMING SOON!* Alarm (GPS 1)

Note: GPS 2 guidance is available here  *COMING SOON to GPS 1!* Go to Runner Mode by pressing the running child button, then press the

Battery life (GPS 1)

Average battery life of the GPS 1 device...

Device Buttons (GPS 1)

Guidance on the device's buttons...

Indoors Tracking (GPS 1)

Different tools to overcome indoor GPS limitations...

Charging indication (GPS 1)

Guidance on how to verify if your device is charging...

Charging (GPS 1)

Guidance on charging the GPS 1 device...

Removing the battery on GPS 1

Guidance on removing the battery from the device...

Wearing accessories (GPS 1)

Wearing accessories and some of the different options they allow... 

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

What are the AngelCall notifications? (GPS 1)

On the GPS 1 device AngelCall Request will soon be available!  AngelCall Request is a setting allowing the child to press the buttons on the

Refresh GPS 1 Device Remotely

Note: GPS 2 guidance is available here  The GPS 1 device has the ability to be refreshed remotely from the app by a Primary Guardian.

How do I update reminder notifications? (GPS 1)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

LED lights in normal use (GPS 1)

When the device is operating properly and not charging, both LED lights should be off...

What are the reminder notifications? (GPS 1)

Guidance on reminder notifications...