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Refresh Device Remotely (GPS 1)

Note: GPS 2 guidance is available here 

The GPS 1 device has the ability to be refreshed remotely from the app by a Primary Guardian

Instances when a refresh may be needed: 

  • Loss of GPS signal when not indoors


  1. Go to Menu on the left hand side and select “Settings” and “General” 

  2. Click on “Refresh” 


Related Articles:

Troubleshooting "No Communication" 
Using when the app shows "No Communication"