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Refresh GPS 1 Device Remotely

Note: GPS 2 guidance is available here 

The GPS 1 device has the ability to be refreshed remotely from the app by a Primary Guardian

*Must have app Version 1.0.28 or higher. You can verify your app version from your Menu and "About".


Instances when a refresh may be needed: 

  • Loss of GPS signal when not indoors


  1. Go to Menu and select “Settings” and “General” 

  2. Click on “Refresh” 


Related Articles:

Troubleshooting "No Communication" 
Using when the app shows "No Communication"