Welcome to the AngelSense Support Center

Empty timeline (GPS 1)

Note: GPS 2 (Verizon) guidance is available here 

To start showing the device location in the app charge your device and take it outside.

If you still do not see the device location in your app it is likely due to poor cellular coverage. AngelSense supports Verizon and AT&T. Contact AngelSense at support@angelsense.com to receive the device that best suits your area. 

See detailed instructions below.

Charge the device by a window: 

  1. A full charge takes four hours. To verify charging, ensure that the blue LED light is lit solid.
  2. GPS is ineffective indoors but typically after some time by a window it will identify your home.
Take the device outdoors to see it in action:
  1. You should be able to see your route on the map.
  2. If the green LED is blinking it is due to poor cellular coverage in your area. Contact us and we will gladly replace your device with one that best suits your area.
  3. The blue LED blinking indicates poor GPS reception. Make sure the device is outdoors or near a window.
 

 

Related Articles:
 
Getting Started
Device status
Turning on / restarting