Welcome to the AngelSense Support Center

Guardian GPS 2

The Belt

Guidance on the Belt accessory for the GPS 2 device...

Turning on / restarting the device

Plug into the charger and press the power button until the device vibrates and turns on...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Connecting GPS 2 to Wi-Fi

A new feature allowing you to connect your device to Wi-Fi networks!...

*NEW* AngelCall

Talk to your child at any time, without them needing to “pick up” or click anything!

Indoors Tracking

Different tools to overcome indoor GPS limitations...

Battery life

Average battery life of the GPS 2 device...

Device is on indication

Guidance on how to determine if your device is powered on...

Advanced Troubleshooting Steps

Advanced Troubleshooting guidance for your device...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit...

Restart or Shutdown GPS 2 Device Remotely

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher. 

Preserving battery life

Guidance on ways to preserve battery life...

Device status

Overview of the status bar in the app...

Using Listen-In

Guidance on how to use the Listen-In feature...

Securing the device to clothing

Guidance on attaching the device to clothes...

Wearing accessories

Wearing accessories and some of the different options they allow... 

Is the device waterproof?

Water projected against the device has no harmful effect. Device should not be submerged in water...

Charging the device

Plug in the charger and wait for the audible message "Device is charging"...

Empty timeline

Charge your device, turn it on, and take it outside...

Mobile Hotspot

Use Mobile Hotspot to get a sense for your proximity to your child...

Device Size and Weight (GPS 2)

Note: GPS 1 Guidance (AT&T or T-Mobile) is available here   Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.

Locating Indoors Using Wi-Fi Hotspots

The GPS 2 device now supports the option to locate your child indoors using Wi-Fi!...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General...

*NEW* Alarm

Alarm feature to help you locate your child when nearby in a crowd, indoors, or hiding...

Mapping Large Indoors Places like School

Using Wi-Fi to map out indoor locations...

Adjusting the volume of the charging audible indication

The device gives an audible indication when plugged in and you have the option of turning this audible indication up or down...

If your device gets submerged in water

Steps to try to and salvage a device that has been submerged in water...

Monitor Calls on GPS 2 (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Charging indication

Guidance on how to verify if your device is charging...

*NEW* Alarm Settings

Configure Alarm Settings from the app's main Menu under Settings and General...

Why is my device's screen blacked out?

Due to the advanced features of this device, the device is locked from direct client access...

*NEW* AngelCall Settings

Configure AngelCall Settings from your app's main Menu by clicking on Settings and General...

Removing the battery

Guidance on removing the battery from the device...

Wi-Fi Networks not loading

Guidance on Wi-Fi networks not loading...

Unable to connect to WiFi on GPS 2

  Some reasons for being unable to connect to a WiFi network could be: Incorrect passwordPoor cellular reception on the devicePoor WiFi

Configure default Call mode for GPS 2

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)...

Device Buttons

Guidance on the device's buttons...

GPS signal indicator not on status bar

If the location is Wi-Fi based instead of GPS based, it will show Wi-Fi on the status bar...

How do I update reminder notifications?

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

What are the reminder notifications?

Guidance on reminder notifications...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

How to "Forget" a Wi-Fi network

You can "Forgot" a Wi-Fi network from your app's main Menu by clicking on Settings and "Device Updates"...