Welcome to the AngelSense Support Center

Guardian GPS 2

Troubleshooting "No Communication" (GPS 2)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

The Belt (GPS 2)

Guidance on the Belt accessory for the GPS 2 device...

Turning on / restarting the device (GPS 2)

Plug into the charger and press the power button until the device vibrates and turns on...

Advanced Troubleshooting Steps (GPS 2)

Advanced Troubleshooting guidance for your device...

Indoors Tracking (GPS 2)

Different tools to overcome indoor GPS limitations...

Connecting GPS 2 to Wi-Fi

A new feature allowing you to connect your device to Wi-Fi networks!...

Preserving battery life (GPS 2)

Guidance on ways to preserve battery life...

Battery life (GPS 2)

Average battery life of the GPS 2 device...

Remote App and Device Software Update (GPS2)

An important remote device software update is being rolled out to all users. It will enable deployment of future new features and some fixes. 1.

Getting started Step by Step (GPS 2)

Download the app, login, charge the device, turn it on, and take it with you in transit...

Waterproof (GPS 2)

Water projected against the device has no harmful effect. Device should not be submerged in water...

Wearing accessories (GPS 2)

Wearing accessories and some of the different options they allow... 

Charging and Turning On the device (GPS 2)

Plug in the charger and wait for the audible message "Device is charging"...

Device is on indication (GPS 2)

Guidance on how to determine if your device is powered on...

Locating Indoors Using Wi-Fi Hotspots

The GPS 2 device now supports the option to locate your child indoors using Wi-Fi!...

AngelCall (GPS 2)

Talk to your child at any time, without them needing to “pick up” or click anything!

Mobile Hotspot (GPS 2)

Use Mobile Hotspot to get a sense for your proximity to your child...

Restart or Shutdown Device Remotely (GPS 2)

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher. 

Device status (GPS 2)

Overview of the status bar in the app...

Activating a replacement device (GPS 2)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Mapping Large Indoors Places like School

Using Wi-Fi to map out indoor locations...

*BETA* Detailed Location History

*Currently in Beta Testing!* The Detailed Location History gives you a look into where your child was when at a named location. There is no limit on the

Device Buttons (GPS 2)

Guidance on the device's buttons...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Removing the battery (GPS 2 )

Guidance on removing the battery from the device...

Device Size and Weight (GPS 2)

Note: GPS 1 Guidance (AT&T ) is available here     Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.99

How do I update reminder notifications? (GPS 2)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

Using Listen-In (GPS 2)

Guidance on how to use the Listen-In feature...

Alarm (GPS 2)

Alarm feature to help you locate your child when nearby in a crowd, indoors, or hiding...

Charging indication (GPS 2)

Guidance on how to verify if your device is charging...

Empty Timeline (GPS 2)

Charge your device, turn it on, and take it outside...

Adjusting the volume of the charging audible indication

The device gives an audible indication when plugged in and you have the option of turning this audible indication up or down...

Unable to connect to WiFi on GPS 2

  Some reasons for being unable to connect to a WiFi network could be: Incorrect passwordPoor cellular reception on the devicePoor WiFi

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)...

AngelCall Settings (GPS 2)

Configure AngelCall Settings from your app's main Menu by clicking on Settings and General...

If your device gets submerged in water (GPS 2)

Steps to try to and salvage a device that has been submerged in water...

Alarm Settings (GPS 2)

Configure Alarm Settings from the app's main Menu under Settings and General...

Why is my device's screen blacked out? (GPS 2)

Due to the advanced features of this device, the device is locked from direct client access...

Securing the device to clothing (GPS 2)

Guidance on attaching the device to clothes...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

What are the reminder notifications? (GPS 2)

Guidance on reminder notifications...

Wi-Fi Networks not loading

Guidance on Wi-Fi networks not loading...

GPS signal indicator not on status bar (Showing WiFi instead)

If the location is Wi-Fi based instead of GPS based, it will show Wi-Fi on the status bar...

How to "Forget" a Wi-Fi network

You can "Forgot" a Wi-Fi network from your app's main Menu by clicking on Settings and "Device Updates"...