Welcome to the AngelSense Support Center

Guardian GPS 2

The Belt (GPS 2)

Guidance on the Belt accessory for the GPS 2 device...

Troubleshooting "No Communication" (GPS 2)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Turning on / restarting the device (GPS 2)

Plug into the charger and press the power button until the device vibrates and turns on...

Remote App and Device Software Update (GPS2)

An important remote device software update is being rolled out to all users. It will enable deployment of future new features and some fixes. 1.

Wearing accessories (GPS 2)

Wearing accessories and some of the different options they allow... 

Connecting GPS 2 to Wi-Fi

A new feature allowing you to connect your device to Wi-Fi networks!...

Indoors Tracking (GPS 2)

Different tools to overcome indoor GPS limitations...

Waterproof (GPS 2)

Water projected against the device has no harmful effect. Device should not be submerged in water...

Getting started Step by Step (GPS 2)

Download the app, login, charge the device, turn it on, and take it with you in transit...

Advanced Troubleshooting Steps (GPS 2)

Advanced Troubleshooting guidance for your device...

AngelCall (GPS 2)

Talk to your child at any time, without them needing to “pick up” or click anything!

Preserving battery life (GPS 2)

Guidance on ways to preserve battery life...

Activating a replacement device (GPS 2)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Battery life (GPS 2)

Average battery life of the GPS 2 device...

Locating Indoors Using Wi-Fi Hotspots

The GPS 2 device now supports the option to locate your child indoors using Wi-Fi!...

Device status (GPS 2)

Overview of the status bar in the app...

Device is on indication (GPS 2)

Guidance on how to determine if your device is powered on...

Mobile Hotspot (GPS 2)

Use Mobile Hotspot to get a sense for your proximity to your child...

*BETA* Detailed Location History

*Currently in Beta Testing!* The Detailed Location History gives you a look into where your child was when at a named location. There is no limit on the

Charging and Turning On the device (GPS 2)

Plug in the charger and wait for the audible message "Device is charging"...

Restart or Shutdown Device Remotely (GPS 2)

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher. 

Mapping Large Indoors Places like School

Using Wi-Fi to map out indoor locations...

Alarm (GPS 2)

Alarm feature to help you locate your child when nearby in a crowd, indoors, or hiding...

Empty Timeline (GPS 2)

Charge your device, turn it on, and take it outside...

If your device gets submerged in water (GPS 2)

Steps to try to and salvage a device that has been submerged in water...

Using Listen-In (GPS 2)

Guidance on how to use the Listen-In feature...

Alarm Settings (GPS 2)

Configure Alarm Settings from the app's main Menu under Settings and General...

AngelCall Settings (GPS 2)

Configure AngelCall Settings from your app's main Menu by clicking on Settings and General...

Securing the device to clothing (GPS 2)

Guidance on attaching the device to clothes...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Charging indication (GPS 2)

Guidance on how to verify if your device is charging...

Device Buttons (GPS 2)

Guidance on the device's buttons...

Removing the battery (GPS 2 )

Guidance on removing the battery from the device...

Unable to connect to WiFi on GPS 2

  Some reasons for being unable to connect to a WiFi network could be: Incorrect passwordPoor cellular reception on the devicePoor WiFi

Device Size and Weight (GPS 2)

Note: GPS 1 Guidance (AT&T ) is available here     Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.99

How do I update reminder notifications? (GPS 2)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)...

Adjusting the volume of the charging audible indication

The device gives an audible indication when plugged in and you have the option of turning this audible indication up or down...

Why is my device's screen blacked out? (GPS 2)

Due to the advanced features of this device, the device is locked from direct client access...

GPS signal indicator not on status bar (Showing WiFi instead)

If the location is Wi-Fi based instead of GPS based, it will show Wi-Fi on the status bar...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

Wi-Fi Networks not loading

Guidance on Wi-Fi networks not loading...

What are the reminder notifications? (GPS 2)

Guidance on reminder notifications...

How to "Forget" a Wi-Fi network

You can "Forgot" a Wi-Fi network from your app's main Menu by clicking on Settings and "Device Updates"...