Welcome to the AngelSense Support Center

Guardian GPS 2

Turning on / restarting the device

Plug into the charger and press the power button until the device vibrates and turns on...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

The Belt

Guidance on the Belt accessory for the GPS 2 device...

Wearing accessories

Wearing accessories and some of the different options they allow... 

AngelCall

Talk to your child at any time, without them needing to “pick up” or click anything!

Preserving battery life

Guidance on ways to preserve battery life...

Indoors Tracking (GPS 2)

Different tools to overcome indoor GPS limitations...

Advanced Troubleshooting Steps

Advanced Troubleshooting guidance for your device...

Connecting GPS 2 to Wi-Fi

A new feature allowing you to connect your device to Wi-Fi networks!...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit...

Is the device waterproof?

Water projected against the device has no harmful effect. Device should not be submerged in water...

Device is on indication

Guidance on how to determine if your device is powered on...

Locating Indoors Using Wi-Fi Hotspots

The GPS 2 device now supports the option to locate your child indoors using Wi-Fi!...

Using Listen-In

Guidance on how to use the Listen-In feature...

Battery life

Average battery life of the GPS 2 device...

Charging the device

Plug in the charger and wait for the audible message "Device is charging"...

Restart or Shutdown GPS 2 Device Remotely

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher. 

Alarm (GPS 2)

Alarm feature to help you locate your child when nearby in a crowd, indoors, or hiding...

Device Size and Weight

Note: GPS 1 Guidance (AT&T or T-Mobile) is available here   Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.

Mobile Hotspot

Use Mobile Hotspot to get a sense for your proximity to your child...

Securing the device to clothing

Guidance on attaching the device to clothes...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Device status

Overview of the status bar in the app...

Empty timeline

Charge your device, turn it on, and take it outside...

If your device gets submerged in water

Steps to try to and salvage a device that has been submerged in water...

Adjusting the volume of the charging audible indication

The device gives an audible indication when plugged in and you have the option of turning this audible indication up or down...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Charging indication

Guidance on how to verify if your device is charging...

Mapping Large Indoors Places like School

Using Wi-Fi to map out indoor locations...

Alarm Settings (GPS 2)

Configure Alarm Settings from the app's main Menu under Settings and General...

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)...

Removing the battery

Guidance on removing the battery from the device...

*COMING SOON* Detailed Location History (BETA)

    1. Select the location you would like to view from the Timeline, such as the School. 2. Tap the play button to learn the key zones

AngelCall Settings (GPS 2)

Configure AngelCall Settings from your app's main Menu by clicking on Settings and General...

Why is my device's screen blacked out?

Due to the advanced features of this device, the device is locked from direct client access...

GPS signal indicator not on status bar (Showing WiFi instead)

If the location is Wi-Fi based instead of GPS based, it will show Wi-Fi on the status bar...

Wi-Fi Networks not loading

Guidance on Wi-Fi networks not loading...

Device Buttons

Guidance on the device's buttons...

Unable to connect to WiFi on GPS 2

  Some reasons for being unable to connect to a WiFi network could be: Incorrect passwordPoor cellular reception on the devicePoor WiFi

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

How do I update reminder notifications?

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

What are the reminder notifications?

Guidance on reminder notifications...

How to "Forget" a Wi-Fi network

You can "Forgot" a Wi-Fi network from your app's main Menu by clicking on Settings and "Device Updates"...