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If your device gets submerged in water

Note: GPS 1 (AT&T or T-Mobile device) guidance is available here

What can you do if your device accidentally goes through the washing machine or your child jumps into a pool?
 
The device’s warranty will unfortunately be void if this happens, but there are some steps that you can take to try and salvage it. 
 
Try this:
  1. Take the device out of the water as soon as possible.
  2. Dry the outside of the device.
  3. Take the device out of the sleeve and remove the Silicon cover.
  4. Take the battery out.
  5. Put it in a sealed bag with uncooked rice. The rice will absorb the humidity left in the device.
  6. Leave it there for at least 24 hours, but the longer the better. 
  7. When putting the device back together, make sure there are no dust particles, etc.
  8. Put the device back to charge.
  9. If you hear any unfamiliar sounds unplug the device.
  10. If everything looks (and sounds) fine, try sending it out with your child. 
This has worked for some users in the past so it is worth trying, but we cannot guarantee that it will work.
 
If your device does not regain communication after having done these steps above, charging, powering on, and taking out into transit, then a replacement device will need to be purchased. See: How to purchase a Replacement Device.
 
We are currently working on a waterproof sleeve option that will be available soon.
 
Related Articles:

Device status
Is the device waterproof?