Welcome to the AngelSense Support Center

Listen-In

Are AngelCall and Listen-In Legal?

Eavesdropping laws vary between countries and states...

Disabling Voice Features during school hours

The Listen-In feature can be automatically disabled during school hours...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Voice minutes

Guidance on the minutes used for Listen-In and AngelCall...

Listen-In Overview

One of the advanced features that helps you locate a lost child and provides the ability to monitor the child's care and well being...

Using Listen-In (GPS 1)

Guidance on how to use the Listen-In feature...

School Dashboard Overview

The School Dashboard gives School Guardian(s) the option to update the Listen-In Schedule, receive notifications, and have access to the child's Timeline during school hours...

Buying Voice minutes

Minutes can be purchased in the app via the Payment & Billing section under Voice Balance...

Enabling Voice Features for an emergency when disabled at school

You can enable the Listen-In feature for an emergency from the app's main Menu by clicking Settings and "Listen-In Schedule"...

Add School Guardian

If school requires disabling Listen-In during school hours, you can add a School Guardian...

School Schedule Overview

Guidance on the Listen-In Schedule used to disable Listen-In during school hours...

Can other people call my child's device?

Only pre-authorized phone numbers can call your device...

Authorize for Calling the device

Authorize who can call the device from your app's main Menu by clicking Settings and "Guardians"...

Edit the School Schedule

You can edit the times the Listen-In feature is automatically disabled during school hours if needed...

Voice quality

For better voice quality, some parents attach the device outside the clothing, e.g. attached to a belt...

Recording

The AngelSense devices do not record...

Using Listen-In (GPS 2)

Guidance on how to use the Listen-In feature...

School Schedule Notifications

Listen-In Notification options...

Guardian vs School Guardian

Guidance on the differences between a Guardian and a School Guardian...

First Responder vs School Guardian

Guidance on the differences between a First Responder and a School Guardian...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)...

Edit School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...

Calling device causing missing transit

On the GPS 1, the device cannot transmit GPS data when using Listen-In...

Allow Guardians to Edit Listen-In Schedule

In order to allow other Guardians to edit the Listen-In Schedule, you can make them a Primary Guardian. Please see: Adding Primary Guardians

Delete School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...