Welcome to the AngelSense Support Center

Listen-In

Are AngelCall and Listen-In Legal?

Eavesdropping laws vary between countries and states...

Disabling AngelCall and Listen-In during school hours

The Listen-In feature can be automatically disabled during school hours...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Listen-In and AngelCall minutes

Guidance on the minutes used for Listen-In and AngelCall...

Listen-In Overview

One of the advanced features that helps you locate a lost child and provides the ability to monitor the child's care and well being...

Using Listen-In (GPS 1)

Guidance on how to use the Listen-In feature...

Enabling Listen-In for an emergency when disabled at school

You can enable the Listen-In feature for an emergency from the app's main Menu by clicking Settings and "Listen-In Schedule"...

School Dashboard Overview

The School Dashboard gives School Guardian(s) the option to update the Listen-In Schedule, receive notifications, and have access to the child's Timeline during school hours...

Buying AngelCall/Listen-In minutes

Minutes can be purchased in the app via the Payment & Billing section under Voice Balance...

Add School Guardian

If school requires disabling Listen-In during school hours, you can add a School Guardian...

Guardian vs School Guardian

Guidance on the differences between a Guardian and a School Guardian...

Recording

The AngelSense devices do not record...

Voice quality

For better voice quality, some parents attach the device outside the clothing, e.g. attached to a belt...

Can other people call my child's device?

Only pre-authorized phone numbers can call your device...

Edit the Listen-In Schedule

You can edit the times the Listen-In feature is automatically disabled during school hours if needed...

Listen-In Notifications

Listen-In Notification options...

Listen-In Schedule Overview

Guidance on the Listen-In Schedule used to disable Listen-In during school hours...

First Responder vs School Guardian

Guidance on the differences between a First Responder and a School Guardian...

Authorize for Calling the device

Authorize who can call the device from your app's main Menu by clicking Settings and "Guardians"...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Using Listen-In (GPS 2)

Guidance on how to use the Listen-In feature...

Edit School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)...

Delete School Guardian

Delete School Guardians from the app's main Menu by clicking "Settings" and "Guardians"...

Calling device causing missing transit

On the GPS 1, the device cannot transmit GPS data when using Listen-In...

Allow Guardians to Edit Listen-In Schedule

In order to allow other Guardians to edit the Listen-In Schedule, you can make them a Primary Guardian. Please see: Adding Primary Guardians