Welcome to the AngelSense Support Center

Listen-In and AngelCall minutes

Listen-In is a safety feature that helps you locate your lost child, especially when indoors and there is no GPS reception. It can help provide guidance to caregivers and it can be used to monitor your child's care. 

AngelCall is available on the GPS 2 device, allowing you to talk to your child without them having to "pick up" or click anything. 

The AngelSense monthly service subscription includes 60 free minutes for Listen-In and AngelCall combined for a calendar month. Once you exceed the 60 minutes, you will have a negative balance on your minutes. If you purchase more minutes, these minutes will be subtracted. Any unused free minutes do not rollover to the next calendar month. 

Additional minutes can be purchased from our AngelSense Store page by GPS 2 users. The free minutes are always the first to be used and then any purchased minutes are used after the free minutes are depleted. Any minutes that you purchase never expire. 

On our GPS 2 model, Primary Guardians can see your minutes used within your app using the "My Account" section and purchase minutes. You can also see each call, who the call is from, the time the call came in, and the duration of the call from your web app at app.angelsense.com as well in this area. This will be available on iOS and Google apps soon. 

On our GPS 1 model our monitoring usage system is more limited and we periodically check the balance. The user is expected to monitor their usage, but we will contact you in order to alert you to excessive use. We will not charge you for the first overage. We are working on a future enhancement where you will be able to monitor your minutes, but it has not been developed yet. If you need more minutes, please contact Customer Care at support@angelsense.com.


Related Articles:

Monitor Calls on GPS 2 (Call Logs)
Listen-In Overview
Listen-In Notifications
Enabling Listen-In for an emergency when disabled at school 
Is Listen-In Legal? 
Voice quality 
Buying AngelCall/Listen-In Minutes
First Responder vs School Guardian
Guardian vs School Guardian
Can other people call my child's device?
What is the process get Listen-In disabled while my child is at school? 
School Bus Monitoring Features
Emergency Preparation 
Authorize for Calling the device 
Edit the Listen-In Schedule