Welcome to the AngelSense Support Center

Agency and Medicaid Purchases

Guidance on purchasing AngelSense through an agency, medical insurance, organization, non-profit, state, caseworker, law enforcement, assisted living facilities, schools and any other funding sources. 
How to get AngelSense approved as a vendor for your agency:
  • If you require AngelSense to become a vendor in order to pay for the device and service, please send any relevant paperwork and forms to support@angelsense.com for review.
  • Typically, the category that is used for AngelSense is called "Personal Emergency Response System" 
  • W-9 Form download document (pdf) at bottom of this page 
  • Production Description document (pdf) at bottom of this page

Price quote or invoice request:

  • Please contact us at support@angelsense.com for agency pricing packages  
  • We strongly encourage the annual subscription as there is a reduced rate with two months free
  • Payment via credit card: Orders are processed immediately
  • Payment via check for annual service only: Orders are processed upon physical receipt of check 
  • Payment via purchase order: Officiated process orders are processed immediately
  • Send check to: AngelSense Inc. ℅ Escalon, 2345 Yale Street First Floor, Palo Alto, CA 94306

NOTE: From our experience, this process could take 3-6 months. If a customer would like to purchase now and in parallel get reimbursed, we can transfer the contract and payments to the agency. If the agency funding is received within 60 days, we can refund the customer or apply credit by extending the service to your account. 


Setting up an account:

Please send the following information to support@angelsense.com 
  • Agency name
  • Agency email
  • Payer name
  • Client's name
  • Client's mailing address
  • Client's email
  • Client's cell phone number
We look forward to hearing from you and getting your client established as soon as possible! 
Disclaimer: For customers who wish to pursue using an Agency or Medicaid to purchase, please see Funding Options. Please note that these tips are from our users and we cannot guarantee 100% approval. The process can sometimes take 3-6 months. 

Every agency, organization or state has different policies and procedures. We are happy to work together with you and your organization to service your community.

Related Articles:
Funding Options
Countries Supported
Buying accessories, replacement devices and voice minutes
What's included in the monthly service plan?
What is in the subscriber kit I’m getting?
Shipping Options & Prices
AngelSense Brochures to Download
Form Download: 
  1. Product Description.pdf
  1. AngelSense 2018 W-9.pdf