Welcome to the AngelSense Support Center

Voice minutes

Listen-In is a safety feature that helps you locate your lost child, especially when indoors and there is no GPS reception. It can help provide guidance to caregivers and it can be used to monitor your child's care. 

AngelCall allows you to talk to your child without them having to "pick up" or click anything. 

The AngelSense monthly service subscription includes 60 free minutes for Listen-In and AngelCall combined for a calendar month (renews on the 1st of each month). Once you exceed the 60 minutes, you will have a negative balance on your minutes. If you purchase more minutes, these minutes will be subtracted. Any unused free minutes do not rollover to the next calendar month. 

Additional minutes can be purchased from our AngelSense Store page. The free minutes are always the first to be used and then any purchased minutes are used after the free minutes are depleted. Any minutes that you purchase never expire. 

Primary Guardians can see your minutes used within your app using the "My Account" section and purchase minutes. You can also see each call, who the call is from, the time the call came in, and the duration of the call as well in this area. 

NOTE: We are gradually updating the GPS 1 devices with the AngelCall feature. In order to see have this feature in your app you will need to have app version 1.2.0, and your device would need to have software version G3.EY.056 or G3.EY.057 or G3.EY.059.  You can verify your app version and software version from your app’s Menu in the “About” section. 

 

Related Articles:

Monitor Calls (Call Logs)
Listen-In Overview
Listen-In Notifications
Enabling Listen-In for an emergency when disabled at school 
Is Listen-In Legal? 
Voice quality 
Buying AngelCall/Listen-In Minutes
First Responder vs School Guardian
Guardian vs School Guardian
Can other people call my child's device?
What is the process get Listen-In disabled while my child is at school? 
School Bus Monitoring Features
Emergency Preparation 
Authorize for Calling the device 
Edit the Listen-In Schedule