Disabling Listen-In during school hours

We are always open to working with the families and the schools to help keep our children safe. 

The Listen-In feature allows a parent to call the device to be able to know their child is safe and to help locate them if the GPS is not showing an exact location (when inside a building). There is no recording feature. 

Some schools require that parents disable the Listen-In feature during school hours due to privacy concerns. To make sure our children are allowed to use the device at school we provide a feature to disable Listen-In during school hours and several options for the parent. 

Here are some descriptions to better understand the options: 

Listen-In Overview

School Dashboard Overview

Listen-In Schedule Overview

Timeline

School Guardian vs Guardian

 

There are several options available:

  1. School Guardians with full School Dashboard access:
    1. Can see the Timeline (location of the device for tracking) ONLY during school hours
    2. Receive notifications of changes to the Listen-In Schedule
    3. Can view and Edit the Listen-In Schedule 
    4. Parent has access to Edit the Listen-In Schedule. 
  2. School Guardians with limited School Dashboard access
    1. Can see the Timeline (location of the device for tracking) ONLY during school hours  
    2. Receive notifications of changes to Listen-In Schedule
    3. Parent has access to Edit the Listen-In Schedule. 
  3. School Guardians without School Dashboard access
    1. Receive notifications of changes to Listen-In Schedule. 
    2. Parent has access to Edit the Listen-In Schedule. 
  4. No School Guardians
    1. Parent has access to Edit the Listen-In Schedule.
      1. Simply contact us and let us know that you do not wish to have any School Guardians and want to control the Listen-In Schedule yourself. 

If a School Guardian(s) needs to be set up, we would need the customer to contact us with the following information via the app by using “Contact Us” or emailing support@angelsense.com. Once the information is received, it takes two business days to process.

1.     Name of School Guardian(s)

2.     School Guardian(s) email

3.     School Guardian(s) phone number

4.     School Guardian(s) Mobile number if they require text notifications of Listen-In updates (Optional)

5.     Specify level of Access

a.     Full School Dashboard Access

b.     Limited School Dashboard Access

c.     No School Dashboard Access

 

Notes for Parents:

  • School Guardians do not have the ability to call and Listen-In unless you have specifically given their phone number authorization to do so. (Authorize for Listen-In)
  • You will not automatically have access to the Listen-In Schedule option in your Menu. You must contact us and let us know which option above you prefer. You can reach us via the app by using “Contact Us” or emailing support@angelsense.com. 
  • You will receive notifications of any changes made to the Listen-In Schedule (with link) once set up
  • There is no limit to the number of School Guardians you can have.
  • All School Guardians automatically have the ability to Edit the Listen-In Schedule.
    • (If you would prefer that they not be able to Edit the Listen-In Schedule, please let us know that you prefer that they have Limited School Dashboard Access, as above, where they do not have the Listen-In Schedule option in their Menu.)
  • You can Edit the Listen-In Schedule (update times, vacation days, enable today for sick days/emergencies, etc.).
  • We also have letters that you can fill out, for the school, should they be needed. These are attached at the very bottom of this FAQ. 
  • Please also note that if there is more than one customer with the same School Guardian we do not currently have the ability to give the School Guardian different access levels for each Angel so the School Guardian will have the same access level for all Angels involved. Please be patient as we try to provide this option in the future. 

 

Note for Schools: If you are a school requesting Listen-In be disabled, please have the parent contact us with your information. The parent must approve School Guardian(s) before AngelSense can set them up.

 

Related

  1. Listen-In Feature [Full School Dashboard Access].pdf
  1. Listen-In Feature [Limited School Dashboard Access].pdf
  1. Listen-In Feature [No School Dashboard Access].pdf
  1. Listen-In Feature [No School Guardians].pdf