Welcome to the AngelSense Support Center

Why 2-Way and 1-Way Voice?

AngelSense provides a rich set of tools to address the life-threatening issue of wandering children with special needs.

2-Way Voice (AngelCall) allows a parent to call the device to be able to talk to their child without them needing to “pick up” or click anything. This allows parents to help and support their child from afar, or give them more independence. In some cases, the ring may scare the child and the 1-Way Voice (Listen-In) option allows for a silent call. This option is also important if the child is missing or in a hostile environment (see how AngelSense saved the life of a girl with Aspergers that was sexually assaulted).

The voice options are critical also when the child is indoors, due to the limitations of GPS indoors. The parent can get a better understanding for the child’s location and guide them to safety.

We have numerous examples of how 2-Way Voice and 1-Way Voice helped save lives. In a recent case, a child got upset and bolted from school. School’s policy was not to pursue once they leave school grounds and to call the police. They also called the mom. The mom used 2-Way Voice, told the child to stop running and that he needed to return to school and stay safe. The mom was able to continue to get the child to calm more as he walked back. When the mom picked the child up later staff said how happy they were that just hearing her voice helped him to calm down and return safely on his own.


Guide for Schools: Preventing Wandering Tragedies with AngelSense

Guide for Parents: Help for introducing AngelSense to your school

Still have more questions? Email us your contact information at schools@angelsense.com and one of customer care school liaisons will be happy to answer any questions or concerns.

Related Articles:

First Responder vs School Guardian

School Dashboard Overview

Adding a School Guardian


  1. AngelSense Does Not Record.pdf