Welcome to the AngelSense Support Center

Troubleshooting

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations...

Troubleshooting "No Communication" (GPS 1)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Advanced Troubleshooting Steps (GPS 1)

Advanced Troubleshooting guidance for your device...

Remote App and Device Software Update (GPS2)

An important remote device software update is being rolled out to all users. It will enable deployment of future new features and some fixes. 1.

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life...

Device is not charging

Charge the device, turn it on, and take it out with you in transit...

Using when app shows "No Communication"

Determining the child’s location when the device is not communicating...

Installing the app

Guidance on downloading the app...

Empty timeline (GPS 1)

Charge your device, turn it on, and take it outside...

Restart or Shutdown Device Remotely (GPS 2)

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher. 

App not loading

Suggested steps to help resolve issues of the app not loading...

Lots of "No Communication" entries during the day

If this happens in a particular location, it is likely a local cell reception issue. This can appear as many “No Communication” entries

Login Issues

Guidance for issues with logging in...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Removing the battery (GPS 2 )

Guidance on removing the battery from the device...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

If your device gets submerged in water (GPS 1)

Steps to try to and salvage a device that has been submerged in water...

Why do I get "No Communication" after I reactivate my account?

Guidance on the device not communicating after reactivating your account...

Removing the battery (GPS 1)

Guidance on removing the battery from the device...

Remote App and Device Software Update (GPS 1)

An important remote device software update is being rolled out to all users. It enables AngelCall and Alarm features for all GPS 1 devices and

GPS reception issues

Indoors GPS typically has no reception. This normally does not impact the app...

Notification missing

Guidance on missing notifications...

Why am I getting the error "Illegal Hotspot Name"?

When given this error message, you should make sure to check the characters within the name...

Why does the GPS have errors in downtown areas?

guidance on GPS errors in downtown areas...

Calling device causing missing transit

On the GPS 1, the device cannot transmit GPS data when using Listen-In...

Accessing the "Help Center"

Our "Help Center" is full of useful information right at your fingertips...

System not generating an Unknown place

The device must be in the location for at least 5 minutes for it to create a location in the schedule...