Welcome to the AngelSense Support Center

Login Issues

If you are having issues logging in please: 
  • Verify you are typing in your email correctly 
  • Verify you are typing in your password correctly (it is case sensitive
  • If using the web app, verify you are using https://app.angelsense.com
    • iPhone/iPad Safari users may need to make sure cookies are allowed: 
      • Settings
      • Safari
      • Block cookies
      • Select "always allow"
    • iPhone/iPad Safari users may need to delete your cache: 
      • Settings
      • Safari
      • Clear history and website data
      • Clear history and data 
  • If using the installed app, try uninstalling and reinstalling your app
    • Note: Uninstalling only removes the app from your Smartphone/Tablet. The Guardian device and server will continue to communicate and all information received from the Guardian device will be saved on the server.
NOTE: It is important that Guardians log in with their own email address instead of having a shared login. This will prevent issues with notifications and logging in.
 
If you are still experiencing issues, please contact us at support@angelsense.com.