Troubleshooting

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Remote Device Software Update Aug 19-21, 2017

An important remote device software update is planned for this weekend, Saturday-Monday, Aug 19-21, 2017. It will include new features and some

Installing the app

Guidance on downloading the app...

Advanced Troubleshooting Steps

Advanced Troubleshooting guidance for your device...

Why is my Listen-In or AngelCall not coming through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Empty timeline

Charge your device, turn it on, and take it outside...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

Using when app shows "No Communication"

Determining the child’s location when the device is not communicating...

Login Issues

Guidance for issues with logging in...

If your device gets submerged in water

Steps to try to and salvage a device that has been submerged in water...

Device is not charging

Charge the device, turn it on, and take it out with you in transit...

Removing the battery

Guidance on removing the battery from the device...

Lots of "No Communication" entries during the day

If this happens in a particular location, it is likely a local cell reception issue. This can appear as many “No Communication” entries

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Why do I get "No Communication" after I reactivate my account?

Guidance on the device not communicating after reactivating your account...

Removing the battery on GPS 1

Guidance on removing the battery from the device...

App not loading

Suggested steps to help resolve issues of the app not loading...

Notification missing

Guidance on missing notifications...

GPS reception issues

Indoors GPS typically has no reception. This normally does not impact the app...

Accessing the "Help Center"

Our "Help Center" is full of useful information right at your fingertips...

Listening causing missing transit

On the GPS 1, the device cannot transmit GPS data when using Listen-In...

Why am I getting the error "Illegal Hotspot Name"?

When given this error message, you should make sure to check the characters within the name...

Why does the GPS have errors in downtown areas?

guidance on GPS errors in downtown areas...

System not generating an Unknown place

The device must be in the location for at least 5 minutes for it to create a location in the schedule...