Welcome to the AngelSense Support Center

All Devices

Comparison of the AngelSense devices

A comparison of the two AngelSense GPS tracker devices to choose from...

Turning on / restarting the device

Plug into the charger and press the power button until the device vibrates and turns on...

Preserving battery life

Guidance on ways to preserve battery life...

Is the device waterproof?

Water projected against the device has no harmful effect. Device should not be submerged in water...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit...

Using Listen-In

Guidance on how to use the Listen-In feature...

Battery life

Average battery life of the GPS 2 device...

Choosing a cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device...

Device is on indication

Guidance on how to determine if your device is powered on...

Charging the device

Plug in the charger and wait for the audible message "Device is charging"...

Device is not charging

Charge the device, turn it on, and take it out with you in transit...

Do you offer a bracelet?

Guidance on why bracelets are currently not the best option for tracking your child...

Device status

Overview of the status bar in the app...

Restart or Shutdown GPS 2 Device Remotely

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher. 

Warranty

Description of the Warranty on AngelSense devices...

*BETA* Detailed Location History

The Detailed Location History gives you a look into where your child was when at a named location.   Select the location you would like to view from

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Recording

The AngelSense devices do not record...

GPS accuracy

Guidance on the accuracy of GPS...

Device Size and Weight

Note: GPS 1 Guidance (AT&T or T-Mobile) is available here   Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information...

Do you offer a smaller device?

Since AngelSense is device agnostic, our analytics and application can work with different devices. We keep monitoring the market for new products,

Charging indication

Guidance on how to verify if your device is charging...

Do we receive a new and unused device?

We configure and test the Guardian GPS tracker before shipping...

Device Buttons

Guidance on the device's buttons...

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage...

Can we use the device on the beach?

Guidance on using the device at the beach...

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables  

Timeline pictures

The pictures are taken from Google Street View according to the location information...

Can the device get stolen or lost?

Guidance on concealing the device...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

Will the device handle falls and jumps of the child

The device will not be damaged by typical falls or jumps...