Welcome to the AngelSense Support Center

Device

Device options

A comparison of the two AngelSense GPS tracker devices to choose from...

Charging & turning on device

Plug in the charger and wait for the audible message "Device is charging"...

Connecting to a Wi-Fi network

A new feature allowing you to connect your device to Wi-Fi networks!...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Device is on indication

Guidance on how to determine if your device is powered on...

Device status bar in app

Overview of the status bar in the app...

GPS 1 Device status indications

Guidance on the GPS 1 LED indicators...

Preserving battery life

Guidance on ways to preserve battery life...

Recording

The AngelSense devices do not record...

Battery life

Average battery life of the GPS 2 device...

Device picture

AngelSense GPS 1: AngelSense GPS 2:    Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables From

Selecting device cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device...

Device Size and Weight

Note: GPS 1 Guidance (AT&T ) is available here     Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.99

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage...

Do you offer a bracelet?

Guidance on why bracelets are currently not the best option for tracking your child...

Handling water damage of GPS 1

Steps to try to and salvage a device that has been submerged in water...

*BETA* Detailed Location History

*Currently in Beta Testing!* The Detailed Location History gives you a look into where your child was when at a named location. There is no limit on the

Do you offer a smaller device?

Since AngelSense is device agnostic, our analytics and application can work with different devices. We keep monitoring the market for new products,

GPS accuracy

Guidance on the accuracy of GPS...

GPS 2 Charging indication

Guidance on how to verify if your device is charging...

Handling water damage of GPS 2

Steps to try to and salvage a device that has been submerged in water...

GPS 1 Charging indication

Guidance on how to verify if your device is charging...

Can we use the device on the beach?

Guidance on using the device at the beach...

Forgetting a Wi-Fi network

You can "Forgot" a Wi-Fi network from your app's main Menu by clicking on Settings and "Device Updates"...

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information...

Device Buttons

Guidance on the device's buttons...

Waterproof

Note: GPS 2 (Verizon) guidance is available here  Water projected against the device itself has no harmful effect. The device

Do we receive a new and unused device?

We configure and test the Guardian GPS tracker before shipping...

Timeline pictures

The pictures are taken from Google Street View according to the location information...

Will the device handle falls and jumps of the child

The device will not be damaged by typical falls or jumps...