Welcome to the AngelSense Support Center

All Devices

Comparison of AngelSense devices

A comparison of the two AngelSense GPS tracker devices to choose from...

Turning on / restarting the device (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  When connecting the device to the charger it is turned on automatically.

Device status (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  At the bottom of the browser window is a permanent status bar. It does not

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life...

Device is on indication (GPS 1)

Guidance on how to determine if your device is powered on...

Device Buttons (GPS 1)

Guidance on the device's buttons...

Device is not charging

Charge the device, turn it on, and take it out with you in transit...

Choosing a cellular carrier

Guidance on choosing a cellular carrier for your AngelSense device...

Battery life (GPS 1)

Average battery life of the GPS 1 device...

Warranty

Description of the Warranty on AngelSense devices...

Restart or Shutdown Device Remotely (GPS 2)

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Must have app Version 1.0.28 or higher. 

Do you offer a bracelet?

Guidance on why bracelets are currently not the best option for tracking your child...

Recording

The AngelSense devices do not record...

Alarm (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  The alarm feature is designed to help you locate your child when nearby in a

Selecting your Device

GPS 1 is our recommended device, due to its smaller size and weight.   If you prefer our GPS 2 device, you can select it online, immediately after

Do you offer a smaller device?

Since AngelSense is device agnostic, our analytics and application can work with different devices. We keep monitoring the market for new products,

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

*BETA* Detailed Location History

*Currently in Beta Testing!* The Detailed Location History gives you a look into where your child was when at a named location. There is no limit on the

Charging and Turning On the Device

Guidance on charging the GPS 1 device...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

Using Listen-In (GPS 2)

Guidance on how to use the Listen-In feature...

Device Size and Weight (GPS 2)

Note: GPS 1 Guidance (AT&T ) is available here     Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.99

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables  

Charging indication (GPS 2)

Guidance on how to verify if your device is charging...

Waterproof

Water projected against the device has no harmful effect. Device should not be submerged in water...

Do we receive a new and unused device?

We configure and test the Guardian GPS tracker before shipping...

Tracking range

There is no range limitation for the service. The only limiting factor is cellular coverage...

Cellular transmission

AngelSense analytics server carefully manages the device's transmitted information...

GPS accuracy

Guidance on the accuracy of GPS...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

Timeline pictures

The pictures are taken from Google Street View according to the location information...

Can the device get stolen or lost?

Guidance on concealing the device...

Can we use the device on the beach?

Guidance on using the device at the beach...

Will the device handle falls and jumps of the child

The device will not be damaged by typical falls or jumps...