Welcome to the AngelSense Support Center

FAQ

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations...

Logging into the app

Login using your user name (your registration email) and password...

Troubleshooting "No Communication" (GPS 1)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Editing place boundaries

Edit place borders by clicking on the location in the Timeline...

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life...

Adding Guardians (users)

You can add a Guardian from your app's main Menu by clicking "Settings" and "Guardians"...

How to contact Customer Support

Business hours: Monday - Friday 8:00 - 5:00 PM EST (excluding US Holidays) Live Chat via website: http://www.angelsense.com Live Chat via AngelSense

Empty timeline (GPS 1)

Charge your device, turn it on, and take it outside...

Battery life (GPS 1)

Average battery life of the GPS 1 device...

Login Issues

Guidance for issues with logging in...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

AngelSense Brochures to Download

AngelSense brochures are available for you to download, print, and share. We offer the following brochures. Links to the files are at the bottom of this

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables  

How to Transfer Account

Guidance on how to Transfer your existing deviceĀ and service agreement to a new user...

Quick Guide

Download Quick Guide pdf   Related Articles:  Turning on / restarting the device Device status Using Listen-In Charging the device

What are the reminder notifications? (GPS 1)

Guidance on reminder notifications...

Ultimate Back to School Checklist Campaign

We created the Ultimate Back to School Checklist so you can stay calm & organized, and enjoy peace of mind all year long with AngelSense.