Welcome to the AngelSense Support Center

FAQ

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Logging into the app

Login using your user name (your registration email) and password...

Editing place boundaries

Edit place borders by clicking on the location in the Timeline...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Battery life

Average battery life of the GPS 2 device...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit...

How to contact AngelSense customer support

Business hours: Monday - Friday 8:00 - 5:00 PM EST (excluding Holidays) Live Chat via website: http://www.angelsense.com Live Chat via AngelSense App:

Preserving battery life

Guidance on ways to preserve battery life...

Adding guardians (users)

You can add a Guardian from your app's main Menu by clicking "Settings" and "Guardians"...

AngelSense Brochures to Download

AngelSense brochures are available for you to download, print, and share. We offer the following brochures. Links to the files are at the bottom of this

Empty timeline

Charge your device, turn it on, and take it outside...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Login Issues

Guidance for issues with logging in...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

Quick Guide

Download Quick Guide pdf Related Articles:  Turning on / restarting the device Device status Using Listen-In Charging the device Charging

How to Transfer Account

Guidance on how to Transfer your existing deviceĀ and service agreement to a new user...

Device picture

AngelSense GPS 1: AngelSense GPS 2:   Related Articles: Comparison of the AngelSense devices (features/sizes) AngelSense Wearables  

Autism Awareness Month

Please print out the page below, fill in your comment and take a selfie or pose with your child. Upload it to the Facebook Guardians group or send it to

What are the reminder notifications?

Guidance on reminder notifications...