Welcome to the AngelSense Support Center

Getting Started

Buying accessories, replacement devices and voice minutes

The "AngelSense Store", available from the app's main Menu, under "My Account"...

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Remote App and Device Software Update July 14 - 16, 2018

An important remote device software update is planned for this weekend, Saturday-Monday, July 14 - 16, 2018 . It will enable deployment of

Disabling Listen-In during school hours

The Listen-In feature can be automatically disabled during school hours...

Logging into the app

Login using your user name (your registration email) and password...

Preserving battery life

Guidance on ways to preserve battery life...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit...

Locating Indoors Using Wi-Fi Hotspots

The GPS 2 device now supports the option to locate your child indoors using Wi-Fi!...

Charging the device

Plug in the charger and wait for the audible message "Device is charging"...

Quick Guide

Download Quick Guide pdf Related Articles:  Turning on / restarting the device Device status Using Listen-In Charging the device Charging

Mobile Notifications (upgraded from text)

We have upgraded our notifications from text messages to mobile app notifications!...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...