Welcome to the AngelSense Support Center

Getting Started

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations...

Disabling Listen-In during school hours

The Listen-In feature can be automatically disabled during school hours...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Buying accessories, replacement devices and voice minutes

The "AngelSense Store", available from the app's main Menu, under "My Account"...

Logging into the app

Login using your user name (your registration email) and password...

Getting started

Download the app, login, charge the device, turn it on, and take it with you in transit...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Preserving battery life

Guidance on ways to preserve battery life...

Charging the device

Plug in the charger and wait for the audible message "Device is charging"...

Locating Indoors Using Wi-Fi Hotspots

The GPS 2 device now supports the option to locate your child indoors using Wi-Fi!...

*NEW* Mobile Notifications (upgraded from text)

We have upgraded our notifications from text messages to mobile app notifications!...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...