Welcome to the AngelSense Support Center

Guardian GPS 1

Advanced Troubleshooting Steps (GPS 1)

Advanced Troubleshooting guidance for your device...

Troubleshooting "No Communication" (GPS 1)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

The Belt (GPS 1)

Guidance on the Belt accessory for the GPS 1 device...

Turning on / restarting the device (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  When connecting the device to the charger it is turned on automatically.

The LED lights (GPS 1)

Guidance on the GPS 1 LED indicators...

Using 1-Way Voice (GPS 1)

Guidance on how to use the Listen-In feature...

Call Request (GPS 1)

Call Request is a setting allowing the child to press the buttons on the device to request a call from you!           

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life...

Getting Started Step by Step (GPS 1)

Download the app, login, charge the device, turn it on, and take it with you in transit...

Wearing accessories (GPS 1)

Wearing accessories and some of the different options they allow... 

Battery life (GPS 1)

Average battery life of the GPS 1 device...

Device status (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  At the bottom of the browser window is a permanent status bar. It does not

Device Size and Weight (GPS 1)

Note: GPS 2 guidance is available here    In order to ensure high quality GPS reception and full day continuous 30-seconds GPS

Device is on indication (GPS 1)

Guidance on how to determine if your device is powered on...

Empty timeline (GPS 1)

Charge your device, turn it on, and take it outside...

Device Buttons (GPS 1)

Guidance on the device's buttons...

Charging and Turning On the Device (GPS 1)

Guidance on charging the GPS 1 device...

If your device gets submerged in water (GPS 1)

Steps to try to and salvage a device that has been submerged in water...

2-Way Voice (GPS 1)

You can talk to your child at any time, without them needing to “pick up” or click anything! In addition to all the AngelSense features you

2-Way Voice and Call Request Settings (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  2-Way Voice (AngelCall) includes a rich set of options to control the

Charging indication (GPS 1)

Guidance on how to verify if your device is charging...

Securing the device to clothing (GPS 1)

Guidance on attaching the device to clothes...

Waterproof

Water projected against the device has no harmful effect. Device should not be submerged in water...

Indoors Tracking (GPS 1)

Different tools to overcome indoor GPS limitations...

Alarm (GPS 1)

Note: GPS 2 (Verizon) guidance is available here  The alarm feature is designed to help you locate your child when nearby in a

What are the Call Request notifications? (GPS 1)

Call Request is a setting allowing the child to press the buttons on the device to request a call from you!  The Guardian can set up theCall

Remote App and Device Software Update (GPS 1)

An important remote device software update is being rolled out to all users. It enables 2-Way Voice (AngelCall) and Alarm features for all GPS 1

Removing the battery (GPS 1)

Guidance on removing the battery from the device...

LED lights in normal use (GPS 1)

When the device is operating properly and not charging, both LED lights should be off...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

2-Way Voice going through as 1-Way Voice

AngelCall can go through as Listen-In due to poor cellular reception...

What are the reminder notifications? (GPS 1)

Guidance on reminder notifications...

How do I update reminder notifications? (GPS 1)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...