Welcome to the AngelSense Support Center

Guardian GPS 1

"No Communication" explained (GPS 1)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

The Belt (GPS 1)

Guidance on the Belt accessory for the GPS 1 device...

Device Size and Weight (GPS 1)

In order to ensure high quality GPS reception and full day continuous 30-seconds GPS coverage, the device has the following dimensions: Size: 3.03 x 1.85

Using Listen-In (GPS 1)

Guidance on how to use the Listen-In feature...

Turning on / restarting (GPS 1)

When connecting the device to the charger it is turned on automatically.   It is recommended that you do not turn off the device, because

Advanced Troubleshooting Steps (GPS 1)

Advanced Troubleshooting guidance for your device...

The LED lights (GPS 1)

Guidance on the GPS 1 LED indicators...

Device on indication (GPS 1)

Guidance on how to determine if your device is powered on...

Battery life (GPS 1)

Average battery life of the GPS 1 device...

Indoors Tracking with GPS 1

Different tools to overcome indoor GPS limitations...

Wearing accessories (GPS 1)

Wearing accessories and some of the different options they allow... 

Getting Started (GPS 1)

Download the app, login, charge the device, turn it on, and take it with you in transit...

AngelCall on GPS 2 vs Alarm on GPS 1

Comparison of Alarm feature on GPS 1 and GPS 2...

Charging indication (GPS 1)

Guidance on how to verify if your device is charging...

Securing the device to clothing (GPS 1)

Guidance on attaching the device to clothes...

Preserving battery life (GPS 1)

Guidance on ways to preserve battery life...

Device Buttons (GPS 1)

Guidance on the device's buttons...

Device status (GPS 1)

At the bottom of the browser window is a permanent status bar. It does not change when moving between screens of the AngelSense app. The status bar

Activating a replacement device (GPS 1)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

How do I use the Alarm feature on the GPS 1? (beta testing)

Guidance on using the Alarm feature that is in BETA testing on the GPS 1 device...

If your device gets submerged in water (GPS 1)

Steps to try to and salvage a device that has been submerged in water...

Empty timeline (GPS 1)

Charge your device, turn it on, and take it outside...

Charging (GPS 1)

Guidance on charging the GPS 1 device...

Refresh GPS 1 Device Remotely

The GPS 1 device has the ability to be refreshed remotely from the app by a Primary Guardian.  *Only available on the web app or the native App,

Is the device waterproof? (GPS 1)

Water projected against the device has no harmful effect. Device should not be submerged in water...

Removing the battery on GPS 1

Guidance on removing the battery from the device...

How do I update reminder notifications? (GPS 1)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

LED lights in normal use (GPS 1)

When the device is operating properly and not charging, both LED lights should be off...

What are the reminder notifications? (GPS 1)

Guidance on reminder notifications...