Welcome to the AngelSense Support Center

Guardian GPS 2

Troubleshooting "No Communication" (GPS 2)

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Turning on / restarting the device (GPS 2)

Plug into the charger and press the power button until the device vibrates and turns on...

The Belt (GPS 2)

Guidance on the Belt accessory for the GPS 2 device...

Advanced Troubleshooting Steps (GPS 2)

Advanced Troubleshooting guidance for your device...

Battery life (GPS 2)

Average battery life of the GPS 2 device...

Indoors Tracking (GPS 2)

Different tools to overcome indoor GPS limitations...

Connecting GPS 2 to Wi-Fi

A new feature allowing you to connect your device to Wi-Fi networks!...

AngelCall (GPS 2)

Talk to your child at any time, without them needing to “pick up” or click anything!

Wearing accessories (GPS 2)

Wearing accessories and some of the different options they allow... 

Preserving battery life (GPS 2)

Guidance on ways to preserve battery life...

Device is on indication (GPS 2)

Guidance on how to determine if your device is powered on...

Getting started Step by Step (GPS 2)

Download the app, login, charge the device, turn it on, and take it with you in transit...

Locating Indoors Using Wi-Fi Hotspots

The GPS 2 device now supports the option to locate your child indoors using Wi-Fi!...

Waterproof (GPS 2)

Water projected against the device has no harmful effect. Device should not be submerged in water...

Device status (GPS 2)

Overview of the status bar in the app...

Restart or Shutdown Device Remotely (GPS 2)

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  Instances when a Restart may be needed: 

If your device gets submerged in water (GPS 2)

Steps to try to and salvage a device that has been submerged in water...

Using Listen-In (GPS 2)

Guidance on how to use the Listen-In feature...

Device Size and Weight (GPS 2)

Note: GPS 1 Guidance (AT&T ) is available here     Size: 4.31"  x 2.32"  x 0.47"  Weight: 3.99

Activating a replacement device (GPS 2)

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Securing the device to clothing (GPS 2)

Guidance on attaching the device to clothes...

Removing the battery (GPS 2 )

Guidance on removing the battery from the device...

Mobile Hotspot (GPS 2)

Use Mobile Hotspot to get a sense for your proximity to your child...

Charging and Turning On the device (GPS 2)

Plug in the charger and wait for the audible message "Device is charging"...

Mapping Large Indoors Places like School

Using Wi-Fi to map out indoor locations...

Alarm (GPS 2)

Alarm feature to help you locate your child when nearby in a crowd, indoors, or hiding...

Monitor Calls (Call Logs)

Use "My Account" in your app's main Menu to monitor minutes used and call details...

AngelCall Settings (GPS 2)

Configure AngelCall Settings from your app's main Menu by clicking on Settings and General...

Remote App and Device Software Update (GPS2)

An important remote device software update is being rolled out to all users. It will enable deployment of future new features and some fixes. 1.

Configure default Call mode

Set up the default call mode for when a Guardian calls the device's phone number directly (not through the app)...

Adjusting the volume of the charging audible indication

The device gives an audible indication when plugged in and you have the option of turning this audible indication up or down...

Why is my device's screen blacked out? (GPS 2)

Due to the advanced features of this device, the device is locked from direct client access...

Device Buttons (GPS 2)

Guidance on the device's buttons...

Alarm Settings (GPS 2)

Configure Alarm Settings from the app's main Menu under Settings and General...

Empty Timeline (GPS 2)

Charge your device, turn it on, and take it outside...

Unable to connect to WiFi on GPS 2

  Some reasons for being unable to connect to a WiFi network could be: Incorrect passwordPoor cellular reception on the devicePoor WiFi

GPS signal indicator not on status bar (Showing WiFi instead)

If the location is Wi-Fi based instead of GPS based, it will show Wi-Fi on the status bar...

Charging indication (GPS 2)

Guidance on how to verify if your device is charging...

Wi-Fi Networks not loading

Guidance on Wi-Fi networks not loading...

How do I update reminder notifications? (GPS 2)

You can update your reminder notifications from your app's main Menu by clicking "Settings" and "General"...

What are the reminder notifications? (GPS 2)

Guidance on reminder notifications...

AngelCall going through as Listen-In

AngelCall can go through as Listen-In due to poor cellular reception...

How to "Forget" a Wi-Fi network

You can "Forgot" a Wi-Fi network from your app's main Menu by clicking on Settings and "Device Updates"...