Welcome to the AngelSense Support Center

Purchasing and Shipping

Multiple subscriptions

Guidance on purchasing multiple subscriptions...

Buying additional accessories

The "AngelSense Store", available from the app's main Menu, under "My Account"...

Pricing Plans Explained

The 3 plans available for purchase have a different payment term and a different discount amount as a result...

Funding

Options that you may want to pursue to obtain funding to cover the cost of AngelSense...

Cancelling the service

Guidance on cancelling your AngelSense service...

Listen-In and AngelCall minutes

Guidance on the minutes used for Listen-In and AngelCall...

Purchasing Replacement Device

You can purchase a replacement device in the "AngelSense Store", available from the app's main Menu...

Belt price

Belt price and guidance on purchasing...

Buying AngelCall/Listen-In minutes

Minutes can be purchased in the app via the Payment & Billing section under Voice Balance...

Agency and Medicaid Purchases

Guidance on purchasing AngelSense through an Agency or Medicaid...

Insurance Codes and Medicaid Waiver Codes

Inquire with your insurance company about whether they cover some or all of the cost. Prepare the following information when submitting a request to

30-day risk free trial terms

Overview of what is included with the 30-day risk free guarantee...

Shipping Options

Overview of Shipping options and prices...

Canada and other countries

Guidance on where AngelSense is available...

Where can I buy it?

You can buy the system online on our web site at: https://www.angelsense.com/pricing

Reactivate Account

Subscribers who had to cancel their subscription and then would like to come back can do this in a very simple and self-service manner.

Selecting your Device

GPS 1 is our recommended device, due to its smaller size and weight.   If you prefer our GPS 2 device, you can select it online, immediately after

AngelSense Brochures to Download

AngelSense brochures are available for you to download, print, and share. We offer the following brochures. Links to the files are at the bottom of this

Update Payment Info

You can update your payment info from the app's main Menu by clicking "My Account and "Payment & Billing"... 

Why do I get "No Communication" after I reactivate my account?

Guidance on the device not communicating after reactivating your account...

Buying additional magnetic keys

Guidance on purchasing a Key from the AngelSense Store in your app...

Can I use my existing device when I reactivate my account?

We are happy to test your device and reactivate it if possible...

How to Transfer Account

Guidance on how to Transfer your existing device and service agreement to a new user...

Terms and Conditions

Links to Terms and Conditions...

Switch to Annual Billing

Switch to Annual Billing from your app's main Menu by clicking "My Account" and then "Payment & Billing" 

What type of payment methods can I use to reactivate my account?

A credit card is required to reactivate an account...

Can the device be used as a regular phone?

Guidance on assuring continuous monitoring and AngelCall...

Applicable Taxes

Guidance on sales tax...

Roaming

The current cellular plan does not include roaming. We are working on additional plans that will allow that...

Resolving Payment Failure

Guidance on resolving your payment failures...