Welcome to the AngelSense Support Center

Troubleshooting

Handling false notifications

Here is a video to help explain false alerts and how AngelSense overcomes GPS limitations...

Troubleshooting "No Communication"

When the app does not get location updates for at least 30 minutes, the app shows "No Communication"...

Advanced Troubleshooting Steps

Advanced Troubleshooting guidance for your device...

Why is my Listen-In or AngelCall not going through?

Cellular coverage, unauthorized number, and blocked caller ID may prevent the call...

Using when app shows "No Communication"

Determining the child’s location when the device is not communicating...

App not loading

Suggested steps to help resolve issues of the app not loading...

Activating a replacement device

Primary Guardians can activate a device from the app's main Menu via Settings and General...

Empty timeline

Charge your device, turn it on, and take it outside...

Device is not charging

Charge the device, turn it on, and take it out with you in transit...

Installing the app

Guidance on downloading the app...

Lots of "No Communication" entries during the day

If this happens in a particular location, it is likely a local cell reception issue. This can appear as many “No Communication” entries

Removing the battery

Guidance on removing the battery from the device...

GPS reception issues

Indoors GPS typically has no reception. This normally does not impact the app...

If your device gets submerged in water

Steps to try to and salvage a device that has been submerged in water...

Login Issues

Guidance for issues with logging in...

Notifications delay

Departure notifications are delayed by a few minutes to minimize false alerts...

Restart or Shutdown GPS 2 Device Remotely

The GPS 2 device has the option to do a restart or to shut down the device remotely, from your app.  *Only available on the web app or the native App,

Notification missing

Guidance on missing notifications...

Removing the battery on GPS 1

Guidance on removing the battery from the device...

Why does the GPS have errors in downtown areas?

guidance on GPS errors in downtown areas...

Why do I get "No Communication" after I reactivate my account?

Guidance on the device not communicating after reactivating your account...

Accessing the "Help Center"

Our "Help Center" is full of useful information right at your fingertips...

Calling device causing missing transit

On the GPS 1, the device cannot transmit GPS data when using Listen-In...

Why am I getting the error "Illegal Hotspot Name"?

When given this error message, you should make sure to check the characters within the name...

System not generating an Unknown place

The device must be in the location for at least 5 minutes for it to create a location in the schedule...